Connect the right store with the right product at the right time with a complete, cross-channel view of each customer. Get smarter about managing trade promotions and simplify complex sales processes. And close deals faster with real-time collaboration across the entire field, on any device.

Help customers find answers fast and on their terms with omni-channel support, self-service guides, community forums, and mobile video chat. And slash service hold times with instant access to customer, warranty, entitlement, and installed base information — all in one location.

 

Nurture leads, engage prospects, and target upsell opportunities within existing accounts with 1-to-1 customer journeys. Build more rewarding relationships by personalizing every sales, service, and marketing interaction. And create a cohesive brand experience across all channels and touchpoints.

Unlock transactional, back office data and digitally enable, streamline, and accelerate key processes across every department. Empower employees with enterprise-grade apps for maximum productivity. And promote a more collaborative culture that drives next-gen product innovation.

 
 
 

Salesforce helps us continue to reinvent how we engage with our consumers and our retail partners.”

Matt Reintjes | CEO, YETI Coolers
 
 

250

employees

 
 
 

64%

OF CONSUMERS EXPECT REAL-TIME INTERACTIONS FROM COMPANIES

 

80%

OF CONSUMERS BECOME MORE BRAND LOYAL WITH PERSONALIZED SERVICE

 

61%

OF MILLENNIALS WILL SHARE PERSONAL DATA TO RECEIVE PERSONALIZED EXPERIENCES

See more in our "State of the Connected Customer" report.

Discover all the ways that Salesforce CRM solutions optimized for Consumer Goods can help your business deliver a more personalized, intelligent, and connected customer experience.