Provide a rich portal environment where customers can help each other, access your knowledge base, log service requests, and get help from an agent when needed. Easily escalate issues with web-to-case functionality.
Used in call centers across all levels of government and in nearly every industry, Salesforce helps deliver unparalleled service with 32% improved agent productivity, 25% decrease in support costs, 31% faster case resolution, and 32% increased customer satisfaction.
Improve call deflection rates and let citizens track the status of their case online, anytime, with the important updates you want them to see.
Ready to talk more about the capabilities of the Salesforce Platform for Government? We’ll help you set up a strategy to start connecting people and streamlining processes like never before.