When it comes to government, there are perhaps no jokes that are more common than those to do with efficiency. And while some of those jokes may be unfair or exaggerated, when it comes to government technology there is definitely some room for improvement. Obsolete legacy IT systems currently pervade much of the government, rendering a lot of data inaccessible, and of the $89 billion in government technology spending planned for fiscal year 2017, over 70% is set to be spent on operating and maintaining existing IT systems.
Clearly a change is needed, and the best way forward is to replace legacy systems with new, more efficient technology. Many government agencies are already doing this, following the lead of many top businesses by adopting platforms that utilize cloud technology, specifically CRM (customer relationship management) systems.
Federal agencies spent over $2 billion on cloud computing services out of a total of $80 billion in IT spending in FY 2016. So, while cloud adoption is happening, it is still just a small fraction of the overall government technology spending, meaning there is a long way to go in making the switch. In fact, one of the main benefits of adopting cloud-based systems is how it can help reduce costs in infrastructure, data storage, maintenance, and security.
CRM platforms offer benefits beyond these ones, however; they also contribute greatly to the efficiency, effectiveness, and overall smooth running of government agencies. Here are just a few of the areas in which CRM platforms can affect the running of a government agency.