SOLUTION: DELIVER ANY CHANNEL SERVICE

Support shoppers with faster, smarter service anytime, anywhere.

 

Keep customers happy with the world’s #1 service platform for retail.

Our Deliver Any Channel Service solution lets you provide world-class customer support by letting shoppers communicate in all their favorite ways. Use LiveMessage to offer fast, friendly help over SMS, Facebook Messenger, and WeChat. LiveAgent and AppExchange allow you to assist shoppers in real time while they browse your website or branded app. And AI-powered bots, predictive recommendations, and self-service solutions empower customers to find answers on their own, freeing your representatives to focus on growing relationships and revenue.
 
 

CUSTOMER SUCCESS STORY

adidas stays a step ahead in customer experience with Salesforce.

The age of subpar performance … is gone, because the people who are now engaging in those experiences know what good looks like.”

Joseph Godsey, SVP, Digital Brand Commerce
 
 

See our Deliver Any Channel Service solution in action.

 

Explore the advantages of Salesforce for Retail.

 

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Take Service Cloud for a test drive.

Want to deliver faster, smarter service across all your retail channels? Sign up today for our free 30-day trial of Service Cloud.