How SWBC Transformed to a Virtual Business Model
Limited customer interactions require financial services companies to schedule at-scale virtual customer meetings. Financial institutions are struggling to keep their employees safe while also confronting increased customer call and inquiry volumes due to COVID-19. This pain is often felt across the company - disconnected channels, inconsistent or undefined processes, and long wait times that result in poor customer experiences. Learn how companies like SWBC effectively transformed their business to work from home while still giving back to the community and meeting customer needs.