Public Sector

Welcome to our new
connected government.

Experience government in a whole
new way with Salesforce.

Find out how ›

 
Public Sector

Public Sector logo

Welcome to our new
connected government.

Experience government in a whole
new way with Salesforce.

Contact us ›

Become a connected organisation.

Connect everything.

Connect citizens and agencies for the 21st century. A truly connected government is citizen-centric and builds connections between citizens, employees, governments and services. Just ask the London Borough of Hounslow, who are transforming public services with Salesforce. Regardless of how the public choose to interact with the borough’s council, Salesforce ensures they receive a rapid, relevant and consistent response.

See how our Public Sector experts have solutions that will work for you ›

 

Contact us ›

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41%
Citizens who do not receive first contact resolution.

(Source: Government Contact Center Satisfaction Index 2012)

Become a connected agency.

img_solutions_public_sector_overview_990x460

Connect everything.

Connect citizens and agencies for the 21st century. A truly connected government is citizen-centric and builds connections between citizens, employees, governments and services. Just ask the London Borough of Hounslow, who are transforming public services with Salesforce. Regardless of how the public choose to interact with the borough’s council, Salesforce ensures they receive a rapid, relevant and consistent response.

Our Public Sector experts have solutions that will work for you.

Contact us ›

 

Innovate experiences.

People now expect private sector service from the public sector, too. They want fast, seamless, simple interactions. To meet these new expectations, Salesforce helped the State of Colorado’s Statewide Internet Portal Authority find more agile ways to craft new apps that make it easier to interact with citizens anywhere, creating a more personal, intimate government experience.

Talk to our Public Sector reps to find the right solutions for you.

Contact us ›

28%
Citizens who give the U.S. Government a favorable rating.

(Source: Pew Research 2013)

img_solutions_public_sector_overview_990x460

Innovate experiences.

People now expect private sector service from the public sector, too. They want fast, seamless, simple interactions. To meet these new expectations, Salesforce helped the State of Colorado’s Statewide Internet Portal Authority find more agile ways to craft new apps that make it easier to interact with citizens anywhere, creating a more personal, intimate government experience.

Talk to our Public Sector reps to find the right solutions for you.

Contact us ›

57%
Citizens who use their phone as a channel of contact -- but social and online channels yield a higher satisfaction rate.

(Source: Government Contact Center Satisfaction Index 2012)

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Deploy solutions in the cloud.

When everyone has access to the right tools and information, it’s easy for government to collaborate and work more efficiently to implement solutions. That’s why Salesforce helped the Texas Department of Information Resources build simple cloud apps to make all of its data accessible to employees on any device.

Get expert help finding the right solutions for your unique organization.

Contact us ›

img_solutions_public_sector_overview_990x460

Deploy solutions in the cloud.

When everyone has access to the right tools and information, it’s easy for government to collaborate and work more efficiently to implement solutions. That’s why Salesforce helped the Texas Department of Information Resources build simple cloud apps to make all of its data accessible to employees on any device.

Get expert help finding the right solutions for your unique organization.

Contact us ›

Public Sector success stories.

  • GSA
    GSA

    "With Salesforce, we’re rewriting the rules for council services. It’s now all about the customers."

    Anthony Kemp, Chief Operating Officer

    Contact us ›

    See the full story ›

  • GSA
    GSA

    "The time to deploy was measured in weeks."

    Rebecca Stafford, Corporate Applications Team Lead

    Contact us ›

    Watch video ›

  • GSA
    GSA
    Salesforce has been at the forefront of the Government’s G-Cloud strategy which is about changing perceptions and encouraging a Cloud first approach; it’s about providing the right tools to help the business unleash innovation from the front-line and from citizens; it’s about helping a business become more flexible, agile and responsive to changing needs.

    Contact us ›

  • GSA
    GSA

    "We now have a fully integrated Salesforce solution that provides a much better experience both for the call center agent and indeed the end consumer. "

    Gareth Lewis, Chief Information Officer

    Contact us ›

    See the full story ›

  • Kelly Services London Borough of Hounslow Transforming public services with Salesforce.  
  • Kelly Services Royal Borough of Windsor and Maidenhead Effectively serving 140.000 residents.  
  • Kelly Services HM Government G-Cloud Encouraging a Cloud first approach  
  • Kelly Services Financial Conduct Authority Maintaining trust  

Solutions that live in the cloud.

SalesCloud icon
The government platform for a citizen agency.

Custom Application Development

Social Intranet

Government AppExchange

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The government platform for citizen support everywhere.

Engagement Center

Omni-Channel Citizen Engagement

311

SalesCloud icon
The government platform to manage relationships from anywhere.

Correspondence Management

Grants Management

Health Exchanges

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The government platform for 1:1 engagement.

Social Command Center

Citizen Outreach

Digital Communication Management

Resources. Your guides to success.

Resources.

Your guide to success.

Learn more about what Salesforce can do
for your organization.

Learn more about what Salesforce can do for your organization.

Contact us ›

 
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