Public Sector

Salesforce Public Sector

The proven leader in on-demand customer relationship management (CRM), salesforce.com empowers its public sector customers to stand out from the crowd. We do so by delivering the most innovative technology and making it as easy as possible to share and manage business information. Our solutions combine:

  • Award-Winning Functionality
  • Proven Integration
  • Innovative Point-and-Click Customization
  • Global Capabilities
  • Best User Experience

The result is public-sector organizations empowered to control costs, mitigate risk, improve service to constituents, maintain information security, and more.

Consider Salesforce.com for your government application if you need to:

  • Deploy quickly
    With no software or hardware to purchase and configure, salesforce.com customers frequently are up and running within days or weeks.
  • Control costs
    Lower IT costs with an on-demand system easily tailored to your exact needs; lower organizational costs with one consolidated, real-time view of expenses and activities.
  • Mitigate risk
    Define a different security level for each member of your organization to provide access to the appropriate information. Do away with spreadsheets; safeguard your data using salesforce.com's state-of-the art security.
  • Improve collaboration within your agency
    Give your entire organization on-demand, real-time access to appropriate information. Track tasks and activities. Manage and analyze cases, projects, opportunities, and outreach/awareness campaigns. Update all constituent interaction history in one place.
  • Upgrade seamlessly
    With no software to install or maintain, Salesforce upgrades are as easy as logging in.
  • Integrate with existing data and applications
    Integrate Salesforce with your existing applications by using standard XML, WSDL, and SOAP interfaces or plug the salesforce.com TIBCO Integration Server between Salesforce and legacy applications.
  • Serve distributed users globally
    Offline and Salesforce Mobile support provide wireless capabilities via BlackBerries, PDAs, and disconnected laptops.
  • Interact with partners and clients or constituents
    Use advanced email capabilities and customizable portals to provide targeted information and support to partners and constituents
  • Maintain reliability and security
    Salesforce.com provides state-of-the art security to safeguard your data and has built complete redundancy throughout the entire salesforce.com online infrastructure to ensure your information is always available.
  • Customize and extend

Salesforce.com's Force.com platform for customizing, building, and sharing business applications provides an extensive directory of ready-to-go applications for extending on-demand success beyond CRM

Salesforce.com is already serving government needs in the following areas:

  • Transit Customer Support — NJ Transit
  • Economic Development — Arlington & Fairfield County Economic Development
  • Public Housing — Chicago Housing Authority
  • Easy Access for Federal and State Agencies


Salesforce.com has entered into a reseller agreement with Carahsoft Technology to offer the products under Carahsoft Technology's General Services Administration (GSA) Contract [Contract #, Contract Detail - e.g. GS-35F-0131R, Schedule CRM Systems]. Carahsoft Technology Corporation is a leading government IT solutions provider based in Reston, Virginia, whose customers include the U.S. Army, Air Force, Veterans Administration (VA), Environmental Protection Agency (EPA), and the State of Virginia. For more information, talk to salesforce.com experts.