David Walmsley

Chief Digital & Technology Officer

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Pandora makes every online shopper feel like a gem with Agentforce

AI agents help customers find the perfect jewelry and get instant answers to their questions.

Summary

Pandora wants to replicate the magic of in-store shopping online. With Agentforce, they’re focusing on building personalized recommendations and on-demand guidance to boost customer engagement and loyalty.

About

Pandora uses Agentforce to replicate the warm, personalized service that defines their brand. Now, online shoppers get guidance that drives in-store success.

Emily Lampert

Head of Product Support, Anthropic

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How Anthropic hit a 79% resolution rate with Fin

Anthropic chose Fin over building in-house. Today, Fin handles over 560k resolutions a month, with a 79% resolution rate, freeing specialists to focus on high-value issues and keeping pace with its staggering growth and complexity, without adding headcount.

Summary

Anthropic transformed how it delivers support with Fin, combining AI automation with human expertise to serve growing customer demand and complexity. Today, Fin handles over 560k resolutions a month, with a 79% resolution rate.

About

Anthropic is an AI research company that focuses on building safe, reliable artificial intelligence that’s aligned with human values.

Salesforce products used

Sameer Hassan

Chief Digital & Technology Officer

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Williams-Sonoma nurtures lifelong relationships with data

The retailer deploys Agentforce 360 across Its brand portfolio, elevating its premium customer support and engaging consumers at every stage of life.

Summary

To support personalized engagement across nine brands and millions of customers, Williams-Sonoma adopted Data 360, AI, Marketing Cloud, and Slack to scale trusted experiences.

About

Williams-Sonoma, Inc. is a leading specialty retailer of high-quality home products. They operate a portfolio of well-known brands, including Williams Sonoma, Pottery Barn, West Elm, and Rejuvenation.

Joey Graziano

EVP, Strategy & New Business Ventures

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Taylor Griffin

AVP, Customer Insights & Engagement

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Pacers Sports & Entertainment reaches new fan heights with Agentforce

AI agents will use unified insights to drive loyalty and unforgettable moments for every fan.

Summary

Pacers Sports & Entertainment had a wealth of fan data they couldn’t easily use or manage. Data 360 unifies data across 30 sources, and Agentforce will turn it into one-of-a-kind experiences.

About

Pacers Sports & Entertainment owns and manages the Fever WNBA team, Pacers NBA team, Gainbridge Fieldhouse Arena, and more — delivering high-quality sports and entertainment experiences to a growing fan base.

Peyton Kliewer

Director of Program Development, Disaster Response & Recovery

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Good360 routes disaster recovery donations 3x faster with Agentforce

AI agents help them distribute more unused goods and lower their carbon footprint by up to 20%.

Summary

Good360’s manual processes slowed their ability to distribute essential goods to communities in crisis. Agentforce will speed up distribution and automate donation matching for greater impact.

About

Good360 is a nonprofit organization on a mission to close the need gap. They work with corporate donors and nonprofit partners to put essential items like clothing and household items to great use.

Madalina Lazar Vopel

Head of Value Center Sales, Siemens, Smart Infrastructure

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Siemens transforms sales through data, AI, and trusted partnerships

AI agents personalize follow-up on 100% of leads, helping win new customers and drive revenue.

Summary

To capitalize on industrial digitization, Siemens built a cohesive go-to-market approach across seven business units. With unified data and Agentforce, Siemens is transforming their go-to-market with Salesforce as a trusted partner.

About

Siemens AG is a global leader in electrification, automation, and digitalization across industry, infrastructure, transportation, and healthcare.

Velia Carboni

CIO

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SharkNinja delivers always-on support, easy setup, and more items per cart

AI agents personalize follow-up on 100% of leads, helping win new customers and drive revenue.

Summary

SharkNinja needed to unify disconnected systems to serve its growing global markets. With Agentforce, they deliver always-on, guided support. Customers get real-time answers, product recommendations, and step-by-step unboxing instructions, with agents handling 20K chats/week.

About

Through two global brands, Shark and Ninja, SharkNinja delivers high-performance, innovative appliances designed to delight consumers every single day.

David Treat

CTO

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Gabriele Bauman

VP, CRM & Employee Platforms

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Summary

With Agentforce and unified data, Pearson is supporting learners at every step, speeding service, lowering costs, and accelerating growth.

About

Pearson's purpose is to help people realize the life they imagine through learning. Pearson serves customers in nearly 200 countries with digital content, assessments, qualifications, and data.
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16 x
faster delivery of agents
Source: Valoir independent analyst report
33 %
increase in employee productivity
Source: 2025 Salesforce Success Metrics Global Highlights
30 %
reduction in call handling time
Source: Volkswagen customer story
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Platform

Enterprise intelligence runs on core systems

Everything your business runs on, your data, models, and workflows, are connected from the start with trust that is built-in, not bolted on. Transform your business with our step-by-step guide to becoming an Agentic Enterprise.

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An agentic coworker anywhere you work

Powered by Headless Toolkit, AIforce brings Salesforce to any interface, with the trusted context, semantics, and workflows that run your business — whatever AI you use, wherever you work, whether Claude, Coworker, Slack, or Teams.

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Deploy trusted agents that act with purpose

Deploy an infinitely scalable workforce that reasons, acts, and improves processes across every corner of your business, 24/7. One that’s trained on your data. Built for your industry. And governed by your rules.

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Ground agents with built-in rules, workflows, and data

Customer 360 knows how your business runs. Its proven business logic, workflows, and processes mean every action an agent takes is one your business already trusts.

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Give every agent complete business context

Data 360 connects your systems, manages your data, and unifies customer context — creating trusted business context for every human and every AI agent.

Financial Services

Connect with customers proactively to deliver AI-powered, high-value experiences.

Retail

Acquire profitable customers faster with unified, real-time data.

Healthcare & Life Sciences

Elevate your workforce with AI agents for healthier businesses, outcomes, and communities.

Construction & Real Estate

Streamline processes and achieve operational excellence to drive profitability and growth.

Education

Boost productivity and enhance 24/7 student support with purpose-built AI for education.

Professional Services

Increase client trust, recruit and retain the right talent, and build a vibrant work culture.

Technology

Automate workflows, unify and integrate data, and thrive in a new era of tech, powered by trusted AI.

Manufacturing

Integrate all your data across a unified value chain to better serve customers and channel partners.

See why analysts agree Salesforce should be your Agentic AI partner

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Report

Futurum report explains why Agentforce is the fastest path to enterprise value

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Get started with Agentforce and Data 360 for free

Foundations helps you start using AI agents, automate workflows, and unify customer data across Sales, Service, Marketing, and Commerce. No extra licenses, no complex setup, just more value from your Salesforce org.

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Grounded in trust, customer success, innovation, equality, and sustainability, we’re committed to doing well in business and doing good in the world — investing 1% of our equity, technology, and time to create lasting change. We’re also a founder and champion of Pledge 1%, a global movement to ensure giving back is part of companies of all sizes.

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