As part of the APAC Customer Success Group (CSG) leadership team, I've had the privilege to help expand and steer this growing team with the singular focus of making our APAC customers successful. The leadership team translates the big picture from headquarters in San Francisco into an operating model that excels in our region. This includes areas like how we attract and develop talent, how we engage a diverse customer base across 10 countries and cultures, and how we tailor our services, renewals and other CSG functions for the region.
Change is pretty rapid here, so be ready to ride the wave and take on new challenges. I am a prime example of this — I'm in my third role in six years! After a fulfilling tenure as a Success Manager in the region, then globally — I was presented a new opportunity to help our CSG team launch the Accelerator program in APAC. Accelerators are short, targeted 1:1 engagements delivered by an expert to help our Premier customers grow in their adoption of our technology. For example, a Sales Cloud Specialist that builds a prototype Dashboard to help a customer have a better view of their sales pipeline. Curious to learn more about our Accelerator program? Sign up for an upcoming webinar here.
It was an exciting opportunity to build something new from the ground, so that started my journey in the Success Specialist ecosystem. Functionally, I lead two teams: the Field Specialist team that delivers Accelerators across the region, and our APAC Success Center team who focus on helping our smaller customers be successful.