Trailblazer surrounded by Agent Astro and business success including more revenue and higher CSAT scores.

Salesforce. The #1 AI CRM.

Welcome to the Agentic Enterprise.

Technology keeps changing, but our mission does not. Since 1999, we’ve focused on helping companies connect with customers in new and better ways. And now, our trusted platform helps any business bring people and AI agents together to become an Agentic Enterprise.

A timeline featuring images of key moments in Salesforce history, beginning with the original office in a Telegraph Hill apartment.

A history of firsts that put customers first.

  • 1999 Salesforce opens its doors, pioneering Software as a Service (SaaS) by bringing Customer Relationship Management software (CRM) to the cloud.
  • 2005 Salesforce launches the AgentExchange, extending CRM capabilities with a marketplace for third-party applications and integrations.
  • 2006 The Trailblazer Community is born, helping users connect, share knowledge, and support each other in their Salesforce journeys.
  • 2012 IDC ranks Salesforce #1 in CRM by market share for the first time (source: IDC Software Tracker, 2012). We’re proud to continue to be ranked as #1 in CRM.*
  • 2016 Salesforce implements predictive insights and personalized recommendations, ushering in the AI CRM era.
  • 2021 Slack is acquired by Salesforce to become the shared workspace where humans and agents coordinate work across every system.
  • 2022 Data 360 (formerly Salesforce Genie and Data Cloud) launches, unifying data across every system into one trusted foundation: the context layer the Agentic Enterprise runs on. 
  • 2024 Agentforce launches, giving companies the infrastructure to build, test, deploy, and observe the agents that power your enterprise at scale.
  • 2025 Salesforce brings the Agentic Enterprise to life: a new way to work where humans and agents drive customer success together.

*Source: IDC, Worldwide Semiannual Software Tracker, October 2025. CRM market includes the following IDC-defined functional markets: Sales Force Productivity and Management, Marketing Campaign Management, Customer Service, Contact Center, Advertising, and Digital Commerce Applications.

Salesforce delivers value fast for any business, in any industry.

“Embracing an AI-first world means reimagining an enterprise where humans and intelligent agents don’t just coexist, they collaborate.”

Athina Kanioura

CEO, Latin America and Global Chief Strategy & Transformation Officer

An infographic titled illustrating a four-layer stack: System of Engagement (Slack), System of Agency (Agentforce), System of Work (Customer 360), and System of Context (Data 360), all built on a secure Trust Layer and various AI models.

Grow revenue, reduce costs, and run a smarter business — all on one platform.

Agentforce 360 is Salesforce’s complete platform that includes Slack, Agentforce, Customer 360, and Data 360. It turns your data into action, your workflows into agent-powered efficiency, and elevates every team to do their best work. It’s one open and trusted platform with every system you need to become an Agentic Enterprise.

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Driven by our values

Our core values guide everything we do as a company and as people. Our mission is to bring out the best in one another, deliver success to our customers, and inspire the entire industry through our actions.

A win-win-win approach.

Our founders launched the 1-1-1 model, which commits 1% of our equity, our technology, and our peoples’ time to improving education, equality, and the environment for everyone. Today, more than 18,000 companies worldwide have joined us in our Pledge 1% movement.

Learn more about us.

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Questions? We’ll put you on the right path.

Ask about Salesforce products, pricing, implementation, or anything else. Our highly trained reps are standing by, ready to help.