Salesforce APIs License and Terms of Service

THESE SFDC APIS LICENSE AND TERMS OF SERVICE (“TERMS”) GOVERN YOUR ACCESS TO OR USE OF THE APIS TO SFDC SYSTEMS, SOFTWARE, PLATFORMS OR SERVICES ("SFDC APIS").  BY ACCEPTING THESE TERMS, EITHER BY (I) CLICKING A BOX INDICATING ACCEPTANCE, OR BY (II) ACCESSING SFDC’S APIS IN ANY CAPACITY, YOU AGREE TO THE RIGHTS AND OBLIGATIONS SET OUT IN THESE TERMS. FOR CLARITY, ACCESSING OR USING THE SFDC APIS INCLUDES, WITHOUT LIMITATION, ANY ACCESS (I) AS AN INDIVIDUAL, (II) ON BEHALF OF ANOTHER ENTITY, (III) WITHIN AN APPLICATION YOU CREATE, OR (IV) AS AN INTEGRATION WITH OTHER SOFTWARE, PRODUCTS, OR SERVICES.

IF YOU ARE AGREEING TO THESE TERMS ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THESE TERMS, IN WHICH CASE THE TERMS "YOU" OR "YOUR" SHALL REFER TO SUCH ENTITY. YOU AND SALESFORCE (“SFDC”) ARE EACH A “PARTY” AND COLLECTIVELY “PARTIES” TO THESE TERMS. 

YOU MAY NOT USE OR ACCESS THE SFDC APIS IF YOU DO NOT AGREE WITH THESE TERMS. 

The SFDC APIs, as updated from time to time, are published by SFDC and made available: 

• at developer.salesforce.com and/or
• in the SFDC API Library here (the "Library")

SFDC may change these Terms by posting a revised version at https://www.salesforce.com/company/legal/sfdc-api-terms-of-service/ or any other applicable website of ours, and such updates will be effective upon the 30th day following such posting. Your use of any SFDC API following any changes to these Terms will constitute Your acceptance of those changes to these Terms, as applicable.

“Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control with the subject entity. “Control”, for purposes of this definition, means direct or indirect ownership or control of more than 50% of the voting interests of the subject entity.

“API Documentation” means the documentation, usage guides, policies, and information available, as updated from time to time, at: https://developer.salesforce.com/docs and https://help.salesforce.com.  

“Content” means information obtained by SFDC from publicly available sources or its third-party content providers and made available to Customers through the SFDC Services.

"Commercially Distributed Application” means an Non-SFDC Application where installation, access, and/or use of any version of the application or its features and capabilities require the payment of fees of any kind (including, e.g., if the application integrates into or makes use of any application or other product or service for which fees are collected, or if the application is provided under a “freemium” payment model).  For clarity, such Non-SFDC Applications include, but are not limited to, off-platform software, functions, or applications that would not interoperate with the SFDC Services except through access or use of the SFDC APIs.

“Commercial Use” means access or use of the SFDC APIs to develop, test, operate, authenticate, integrate to, distribute or support a Non-SFDC Application for use by a third party; provided that access or use of the SFDC APIs is not Commercial Use if (i) You do not charge fees in connection with Your access or use of the SFDC APIs AND You do not access or use the SFDC APIs to develop, operate, authenticate, integrate to or distribute a Commercially Distributed Application or (ii) Your access or use of the APIs is solely to develop, operate, authenticate, integrate to or distribute a Non-SFDC Application which has been created solely for use by a single third party.  

“Customer” means an individual, company or entity purchasing a SFDC Service directly from Salesforce or indirectly via an authorized reseller.  

“Developer” means an individual, company, or entity accessing the SFDC APIs for the purpose of developing, testing, supporting, or offering a Non-SFDC Application that interoperates with the SFDC Services and that is available to other parties. For the avoidance of doubt, a Customer may also be a Developer for the purpose of these Terms.

“Non-SFDC Application” means Web-based, mobile, offline or other software functionality that interoperates with a SFDC Service, that is provided by Customer or a third party and/or listed on a Marketplace including as Salesforce Labs or under similar designation.

“Order Form” means an ordering document or online order specifying the SFDC Services that is entered into between Customer and SFDC or any of their Affiliates, including any addenda and supplements thereto.

"SFDC" means the relevant Salesforce entity described in Section 12 (SFDC).

“SFDC Services” means the products and services that are ordered by Customer under an Order Form and made available online by SFDC, including associated SFDC offline or mobile components, as described in the Documentation. SFDC Services exclude Content and Non-SFDC Applications.
"Your Data" means all electronic data or information submitted by you to the SFDC APIs.

2.1 Reservation of Rights.  The license granted under these Terms does not give You ownership of any part of the SFDC APIs. SFDC reserves all right, title and interest in and to the SFDC APIs and to all SFDC Services, including all related intellectual property rights. You may not use SFDC trademarks, logos or branding without prior written permission from SFDC.

2.2 License Grant to Developer.  Subject to what is set out in these Terms, SFDC grants You a limited, worldwide, revocable, non-transferable, non-sublicensable, non-exclusive license to access and use the SFDC APIs for the purpose of developing, testing, supporting, or offering a Non-SFDC Application.

2.3 License to Use Feedback.  You grant SFDC and SFDC's Affiliates a royalty-free, worldwide, irrevocable, perpetual license to use, distribute, disclose, and make and incorporate into SFDC's services any suggestion, enhancement request, recommendation, correction or other feedback provided by You relating to the operation of SFDC's or SFDC's Affiliates’ services.

3.1 General Terms

a. Your use of the SFDC APIs is subject to the API Documentation, as applicable, including any included usage limits or restrictions on use.

b. You will not use the SFDC APIs in a way that violates the Acceptable Use and External-Facing Services Policy or the  Artificial Intelligence Acceptable Use Policy

c.  Any automated use of the SFDC APIs by artificial intelligence bots or agents must follow Salesforce Agent integration protocols, including developer.salesforce.com page for the MCP APIs.

3.2 Competitive and Commercialized Applications.  The license granted to You in these Terms is for the express purpose of developing, testing, and offering Non-SFDC Applications that access or use SFDC APIs to interoperate with, complement, and add value to the SFDC Services. Accordingly, You agree that You will not:

a. engage in Commercial Use of the SFDC APIs unless You are enrolled in the AgentExchange Partner Program and Your access and use of the SFDC APIs is in compliance with the AppExchange Partner Program Policies;

b. use the SFDC APIs or API Documentation to design, develop, or build a product or service that substantially replicates the core functionality of, or provides a substitute for, any SFDC Service;

c. use the SFDC APIs or API Documentation for any form of competitive analysis, including but not limited to benchmarking, performance monitoring, feature comparison, or monitoring service availability;

d. copy, attempt to reverse engineer or otherwise derive source code, trade secrets, or know-how of SFDC APIs or any SFDC Services;

e. use the SFDC APIs to build or use a Non-SFDC Application whose primary stated purpose is to migrate end-users away from the SFDC Services (except when performing a migration at the express, documented request of a specific Customer); or

f. use the SFDC APIs to substitute for a valid license or subscription or the necessary consumption credits for a SFDC Service, or to otherwise circumvent usage limits in the API Documentation. For clarity, this includes using agent-to-agent chains to mask the identity of an agent accessing the SFDC APIs.

3.3 System Integrity and Security. You will maintain commercially reasonable security around Your Non-SFDC Application and access to the SFDC APIs, and will not interfere with the functioning of the SFDC Services or the SFDC APIs. This requires You to, without limitation:

 a. only access (or attempt to access) SFDC APIs by the means described in the API Documentation;

b. be responsible and accountable for all activity under Your credentials, and not share, sell, sublicense, or otherwise grant access to any SFDC APIs (or any portion thereof) without prior written consent from SFDC;

c. use commercially reasonable efforts to prevent unauthorized access to or use of the SFDC APIs, and promptly notify SFDC of any such unauthorized access or use;

d. not misrepresent or mask either Your identity, Your API client’s identity, Your Connected App name, or Your External Client App name when using the SFDC APIs;

e. not circumvent SFDC rate limits, security protocols, authentication or access controls or engage in any other behaviour that constitutes, in SFDC’s sole discretion, excessive or abusive usage;

f. not test the vulnerability of SFDC systems or networks, unless expressly authorized by SFDC; or 

g. not harm, overload, impair, or disrupt any SFDC systems or networks.

3.4 Protection of Customers’ Data.  If You access or process a Customer's data via the SFDC APIs, You must:

  a. obtain explicit, specific authorization from the Customer for the use, processing, and/or storage of their data, and operate only within the scope of that authorization;

  b. disclose to Customers the nature and extent of their data being accessed through the SFDC APIs;

  c. adhere to data minimization and least-privilege principles, limiting Your access, use, and retention of data to the minimum necessary for Your Non-SFDC Application's functionality;

  d. provide Customers with a method to revoke access and request data deletion obtained through the SFDC APIs, and promptly delete data upon their request or termination of Your Non-SFDC Application; and

  e. maintain all necessary Customer consents and consent logs.

3.5 Scenarios Requiring Customer Consent. You may only do the following if You receive explicit, specific, consent from the Customer to do so:

  a. scrape, build databases or create non-transient copies of Customer’s data obtained from the SFDC APIs;

  b. use, re-use, sell, lease, share, create profiles from, or monetize Customers’ data from the SFDC APIs for Your own benefit, or the benefit or any third party, including but not limited to using Customer’s data for Your own advertising or marketing purposes; or

  c. use Customer’s data from the SFDC APIs to train any large language model or use one Customer's data to benefit a different Customer or third party;

3.6 Privacy, Transparency, and Compliance with Law. Your use of the SFDC APIs will comply with all applicable laws, regulations and third party rights (including without limitation laws regarding the import or export of data or software). This means You must, without limitation:

  a. maintain at least a publicly available user agreement and privacy policy for Your Non-SFDC Application, which is prominently identified or located where users download or access Your Non-SFDC Application. Your privacy policy must meet applicable legal standards and describe the collection, use, storage and sharing of data in clear, understandable and accurate terms; and

  b. comply with all applicable data protection laws, e.g., GDPR, CCPA. This includes having a lawful basis for processing data, proper consents and the appropriate cross-border transfer mechanisms.

SFDC is not required to provide support, maintenance or updates of any kind with regard to the SFDC APIs or API Documentation. However, SFDC may choose to provide support for the SFDC APIs, but may modify or discontinue such support at any time in its sole discretion. SFDC may also modify any API limits at any time in its sole discretion, with or without notice to You. You assume all risk arising from Your use of the SFDC APIs, including, without limitation, the risk of damage to Your system(s), Your Non-SFDC Application, and the corruption or loss of data.

SFDC reserves the right to audit, or appoint an independent auditor to audit, Your use of the SFDC APIs and Your Non-SFDC Application, systems and records to ensure compliance with these Terms, our API Documentation and policies. You will cooperate with SFDC inquiries and requests related to such audit. If requested, You will provide SFDC with proof of Your compliance.

6.1. Definition of Confidential Information. “Confidential Information” means all information disclosed by a party (“Disclosing Party”) to the other party (“Receiving Party”), whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. SFDC's Confidential Information includes the SFDC APIs. Confidential Information of each party includes business and marketing plans, technology and technical information, product plans and designs, and business processes disclosed by such party. However, Confidential Information does not include any information that (i) is or becomes generally known to the public without breach of any obligation owed to the Disclosing Party, (ii) was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party, (iii) is received from a third party without knowledge of any breach of any obligation owed to the Disclosing Party, or (iv) was independently developed by the Receiving Party.

6.2. Protection of Confidential Information. As between the parties, each party retains all ownership rights in and to its Confidential Information. The Receiving Party will use the same degree of care that it uses to protect the confidentiality of its own confidential information of like kind (but not less than reasonable care) to (i) not use any Confidential Information of the Disclosing Party for any purpose outside the scope of these Terms and (ii) except as otherwise authorized by the Disclosing Party in writing, limit access to Confidential Information of the Disclosing Party to those of its and its Affiliates’ employees and contractors who need that access for purposes consistent with these Terms and who have signed confidentiality agreements with the Receiving Party containing protections not materially less protective of the Confidential Information than those herein. 

6.3. Compelled Disclosure. The Receiving Party may disclose Confidential Information of the Disclosing Party if it is compelled by law to do so, provided the Receiving Party gives the Disclosing Party prior notice of such compelled disclosure (to the extent legally permitted) and reasonable assistance, at the Disclosing Party’s cost, if the Disclosing Party wishes to contest the disclosure. If the Receiving Party is compelled by law to disclose the Disclosing Party’s Confidential Information as part of a civil proceeding to which the Disclosing Party is a party, and the Disclosing Party is not contesting the disclosure, the Disclosing Party will reimburse the Receiving Party for its reasonable cost of compiling and providing secure access to such Confidential Information.

Each party represents and warrants that it has the legal power to enter into these Terms. EXCEPT AS PROVIDED IN THE PRECEDING SENTENCE, THE SFDC APIS ARE PROVIDED “AS-IS” WITHOUT ANY WARRANTY. WITHOUT LIMITING THE FOREGOING, SFDC AND ITS AFFILIATES DO NOT REPRESENT OR WARRANT THAT (A) YOUR USE OF THE SFDC APIS WILL MEET YOUR REQUIREMENTS, (B) YOUR USE OF THE SFDC APIS WILL BE UNINTERRUPTED, TIMELY, SECURE OR FREE FROM ERROR, (C) USAGE DATA PROVIDED THROUGH THE SFDC APIS WILL BE ACCURATE, AND (D) DATA SUBMITTED BY YOU TO THE SFDC APIS IN VIOLATION OF THE AGREEMENT WILL BE PROCESSED BY SFDC IN ACCORDANCE WITH YOUR REQUIREMENTS. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THE “LIMITATION OF LIABILITY” SECTION BELOW, YOU SHALL BE FULLY LIABLE UNDER THESE TERMS TO SFDC AND ITS AFFILIATES FOR ANY DAMAGES ARISING OUT OF YOUR USE OF THE SFDC APIS, ANY BREACH BY YOU OR YOUR USERS OF THESE TERMS AND ANY OF YOUR INDEMNIFICATION OBLIGATIONS HEREUNDER.

8.1. Limitation of Liability. SFDC SHALL HAVE NO LIABILITY OF ANY TYPE WITH RESPECT TO THESE TERMS UNLESS SUCH EXCLUSION OF LIABILITY IS NOT ENFORCEABLE UNDER APPLICABLE LAW IN WHICH CASE SFDC'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS, WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY, SHALL NOT EXCEED $1,000. 

8.2. Exclusion of Consequential and Related Damages. IN NO EVENT SHALL SFDC HAVE ANY LIABILITY TO YOU FOR ANY LOST PROFITS, REVENUES, OR GOODWILL, OR FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, COVER, BUSINESS INTERRUPTION, OR PUNITIVE DAMAGES HOWEVER CAUSED, WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY, AND WHETHER OR NOT THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR IF THE PARTY OR ITS AFFILIATES’ REMEDY OTHERWISE FAILS OF ITS ESSENTIAL PURPOSE. THE FOREGOING DISCLAIMER SHALL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.

You will defend SFDC and its Affiliates against any claim, demand, suit or proceeding made or brought against SFDC by a third party (a) alleging that the combination of a Non-SFDC Application or configuration provided by You and used with the SFDC APIs, infringes or misappropriates such third party’s intellectual property rights, or (b) arising from (i) Your use of the SFDC APIs in an unlawful manner or in violation of these Terms or the API Documentation, (ii) any of Your Data or Your use of Your Data with the SFDC APIs, or (iii) a Non-SFDC Application provided by You (each a “Claim Against SFDC”), and will indemnify SFDC and its Affiliates from any damages, attorney fees and costs finally awarded against SFDC as a result of, or for any amounts paid by SFDC under a settlement approved by You in writing of, a Claim Against SFDC, provided SFDC (a) promptly gives You written notice of the Claim Against SFDC, (b) gives You sole control of the defense and settlement of the Claim Against SFDC (except that You may not settle any Claim Against SFDC unless You unconditionally release SFDC of all liability), and (c) give You all reasonable assistance, at Your expense. The above defense and indemnification obligations do not apply if a Claim Against SFDC arises from SFDC's breach of this Agreement.

10.1 Term.  These Terms start on the date You accept them and shall remain in effect unless terminated as set forth herein.

10.2 Suspension or Termination.  SFDC may suspend or terminate Your access to the SFDC APIs, in whole or in part, for convenience at any time and at SFDC's sole discretion, except as set forth in Section 11.3.  Without limiting such discretion, SFDC may suspend or terminate Your access for cause if You, Your Non-SFDC Application, or the interoperation of Your Non-SFDC Application with the SFDC’s Services:  

• in SFDC’s judgment, threatens the security, integrity or availability of SFDC’s Services (including with respect to potential unauthorized use, access, or disclosure of Customer Data), 
• breaches these Terms, or 
• violates applicable law or third party rights, 

10.3 Effect of Termination on Third Parties.  Termination or suspension of Your access to the SFDC APIs may negatively impact third parties, including end users, e.g., resulting in data loss, corruption or downtime in a Customer's Services. You are responsible for ensuring that all parties who access or use Your Non-SFDC Application or other API-derived services are aware of these risks.

10.4 Effect of Termination on Developer.  Upon termination, Your license to use the SFDC APIs will automatically and immediately cease, and You must stop any use of the SFDC APIs and delete and destroy all copies of the SFDC APIs and associated API Documentation in Your possession.

10.5 Surviving Provisions.  Sections 1 (DEFINITIONS), 2.1 (RESERVATION OF RIGHTS), 2.3 (LICENSE TO USE FEEDBACK), 3 (DEVELOPER RESTRICTIONS AND OBLIGATIONS), 5 (AUDIT), 6 (CONFIDENTIAL INFORMATION), 7 (LIMITED WARRANTIES AND DISCLAIMERS), 8 (LIMITATION OF LIABILITY), 9 (INDEMNIFICATION), 10.3 (Effect of Termination on Third Parties), 10.4 (Effect of Termination on Developer), 11 (GENERAL PROVISIONS), and 12 (WHOM YOU ARE CONTRACTING WITH, NOTICES, GOVERNING LAW AND JURISDICTION) shall survive any termination or expiration of these Terms.

11.1 Export and Sanctions Compliance.  You understand that the SFDC APIs may be subject to export laws and regulations of the United States and other jurisdictions. You and SFDC each represent that You are not/it is not on any U.S. government denied-party list. You will not permit any third party to access or use, export, re-export or transfer the SFDC APIs or any part of the SFDC APIs in a U.S.-embargoed country or region (currently the Crimea, Luhansk or Donetsk regions, Cuba, Iran, North Korea, or Syria), as may be updated from time to time at https://www.salesforce.com/company/legal/compliance/, or in violation of any U.S. export law or regulation. 

11.2  Entities Who Act as Both a Customer and Developer

1. If You are a Customer, Your Main Services Agreement (MSA) governs Your use of the SFDC APIs for Your own benefit, as necessary to build Non-SFDC Applications, integrations and automations for Your own use and in conjunction with a properly licensed SFDC Service.
2. If You access the SFDC APIs as a Developer (even if You are also a Customer), Your Developer activities are governed by these Terms and any other applicable Developer agreement (see below).

11.3 Entities Enrolled in the AgentExchange Partner Program.  If you are enrolled in the AgentExchange Partner Program and are in compliance with the terms of the Salesforce Partner Program Agreement and the AgentExchange Program Policies, then the following terms apply:

1. If you do not have a Distribution Agreement (as defined in the AgentExchange Program Policies), SFDC will provide 30 days notice prior to suspending or terminating Your access to the SFDC APIs for convenience as set forth in Section 10.2.  
2. If You have a Distribution Agreement, (i) Salesforce will not suspend or terminate Your access to the SFDC APIs for convenience as set forth in Section 10.2, provided that you are also in compliance with the terms of the Distribution Agreement and (ii) the venue and governing law provisions of the Distribution Agreement will apply to these API Terms of Service in lieu of the venue and governing law provisions set forth in Section 12.1 below. 

11.4 Entire Agreement and Order of Precedence for Developer Terms

1. In addition to these Terms, Your access to SFDC APIs as a Developer is subject to SFDC’s Salesforce Partner Program Agreement, Main Services Agreement - Developer Edition, Salesforce Program Agreement,  Acceptable Use and External-Facing Services Policy,  Artificial Intelligence Acceptable Use Policy, and Salesforce Trademark and Usage Guidelines, as applicable.  These Terms, along with the terms referenced above, as applicable, are the entire agreement between SFDC and Developer regarding Developer’s use of the SFDC APIs and supersedes all prior and contemporaneous agreements, proposals or representations, written or oral, concerning its subject matter.  
2. In the event of any conflict or inconsistency between these Terms and other agreements, the following order of precedence will apply:
   1. API License and Restrictions: Sections 2 (License Grants) and 3 (Developer Restrictions) of these Terms. These two sections take precedence over all other agreements with respect to Your access to and use of the SFDC APIs.
   2. For all other matters, if You have entered into a Salesforce Partner Program Agreement and/or Main Services Agreement - Developer Edition, those agreements will take precedence over these Terms in case of a conflict. If You have not entered into such agreements, these Terms govern in their entirety.

11.5  Third-Party Beneficiaries. There are no third-party beneficiaries under these Terms.

11.6 Waiver. No failure or delay by either party in exercising any right under these Terms will constitute a waiver of that right. 

11.7 Severability. If any provision of these Terms is held by a court of competent jurisdiction to be contrary to law, the provision will be deemed null and void, and the remaining provisions of these Terms will remain in effect.

11.8 Assignment. Neither party may assign any of its rights or obligations hereunder, whether by operation of law or otherwise, without the other party’s prior written consent (not to be unreasonably withheld); provided, however, either party may assign these Terms in their entirety, without the other party’s consent to its Affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets. Notwithstanding the foregoing, if a party is acquired by, sells substantially all of its assets to, or undergoes a change of control in favor of, a direct competitor of the other party, then such other party may terminate these Terms upon written notice. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their respective successors and permitted assigns.

12.1 Contracting Entity, Notice, Governing Law, and Venue.   Under these Terms, the "SFDC" entity entering into these Terms, the address to which notices should be directed under these Terms, the law that will apply in any dispute or lawsuit arising out of or in connection with these Terms, and the courts that have jurisdiction over any such dispute or lawsuit, depend on where You are domiciled: 

12.2  Manner of Giving Notice. Except as otherwise specified in these Terms, all notices related to these Terms will be in writing and will be effective upon (a) personal delivery, (b) the second business day after mailing, or (c), except for notices of termination or an indemnifiable claim (“Legal Notices”), which shall clearly be identifiable as Legal Notices, the day of sending by email.

12.3 Agreement to Governing Law and Jurisdiction. Each party agrees to the applicable governing law above without regard to choice or conflicts of law rules, and to the exclusive jurisdiction of the applicable courts above.

12.4 Waiver of Jury Trial. Each party hereby waives any right to jury trial in connection with any action or litigation in any way arising out of or related to these Terms.