Signature Support, a feature of the Signature Success Plan helped Intuit plan and deploy Service Cloud by providing best practices, coding standards, and integration patterns to ensure the most robust solution possible. This collaborative engagement enabled Intuit to roll out Service Cloud to its users in a mere three months, while also helping to drive rapid end user adoption.
Signature Support also provides Intuit with proactive support, often averting issues before they affect end users or threaten to compromise revenue streams. When a problem does arise, Signature Support assures Intuit of a 15-minute response time for rapid resolution.
During peak times, the system would be in danger of overwhelming Intuit’s cloud resulting in service disruption. Signature Support recognizes impending outages and quickly mitigates the problem with minimal business impact.
"Our Signature support team has consistently sustained our business during the most intense challenges,” says Shailendra Revankar, Intuit’s CRM Engineering Team Manager. “With Service Cloud and Signature Support, we have assurance that our solution will always be up and running to support our business.”