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An advisor console with one place to schedule appointments and view key student engagement details.
Agentforce Education (formerly Education Cloud)

Education Cloud

Power more connected, data-driven experiences by bringing together the #1 AI CRM and next-gen SIS capabilities. Mazimize staff impact institution-wide with common capabilities and a flexible data foundation for lifelong learning. Deliver support at scale and be one step ahead with proactive analytics integrated into Agentforce Education modules for each stage of the constituent journey.

Trailblazing institutions put Education Cloud at the center of the constituent experience.

 

See what's new with Education Cloud.

Einstein with an Education icon

Explore the Winter '26 release.

  • Student Success: Agentforce: Advising Support. Agentforce: Student Goals Guidance (Beta), Career Planning and Goal Setting
  • Recruitment and Admissions: Agentforce: Student Recruitment (Beta), Application View & Edit, Application Submission & Application Material Enhancements
  • Academic Operations: Agentforce: Course Search Support (Beta), Registration Windows, Custom SIS Rules
  • Advancement & Alumni Relations: Agentforce: Philanthropic Research, Advancement Tools for Next Generation Giving (Research App & Gift Planning App)

Recruitment and Admissions

Engage prospective students and deliver instant, personalized support throughout the enrollment journey with Agentforce. Answer prospective student questions 24/7, capture their academic interests, register them for campus tours, and even kickstart their application - giving recruiters time back to focus on high-value interactions.

An applicant portal with one place for applicants to see outstanding tasks, connect with counselors, and more.

Drive application success with a dynamic, AI-powered admissions experience that adapts to each individual’s needs. Give applicants the ability to view, edit, and proofread their application before submitting, while admissions teams can unify admission processes across programs with modular, reusable components across programs to build dynamic application forms.

An applicant portal with one place for applicants to see outstanding tasks, connect with counselors, and more.

Seamlessly review applications and supporting information from any source – including third-party application data – all in one, cohesive view. Easily see and approve documents, and discover where applicants are getting stuck with clear visibility into each stage of the application process.

A single-application review console to track applicant progress and review transcripts, statements, and more.

Easily track applicant activities across your institution – including cases, inquiry forms, past and upcoming appointments, communications, and more – all in one, comprehensive timeline that updates automatically throughout the applicant journey.

A comprehensive view to track prospective student and applicant engagement timelines, applications, life events, and more.
An applicant portal with one place for applicants to see outstanding tasks, connect with counselors, and more.
An applicant portal with one place for applicants to see outstanding tasks, connect with counselors, and more.
A single-application review console to track applicant progress and review transcripts, statements, and more.
A comprehensive view to track prospective student and applicant engagement timelines, applications, life events, and more.

Academic Operations

Empower learners to make more informed decisions with personalized course guidance throughout their education journey. Autonomously answer students’ questions 24/7 and provide detailed insights into class content aligned to their academic goals.

A program builder console with course options that can be selected by dragging and dropping.

From degrees and certificates to badges and micro-credentials, create all types of learning programs aligned to any number of outcomes. Quickly define and structure program details throughout the learner lifecycle with prerequisites, corequisites, and recommended classes.

A portal with various program options like degree program, certificate, badge, elective courses, and minor collection.

Connect your data and processes for a seamless registration experience. Easily integrate schedules from external sources. Enable learners to find best-fit classes, check availability, confirm eligibility, and complete registration, all in one place.

A case record that shows a student's academic details, including alerts.

Effortlessly navigate degree planning for a seamless journey to graduation. Streamline degree progress, empower learners to make informed program decisions, and shape each unique academic journey with an intuitive interface.

Identify, generate, and assign resume-worthy skills to specific courses.
A program builder console with course options that can be selected by dragging and dropping.
A portal with various program options like degree program, certificate, badge, elective courses, and minor collection.
A case record that shows a student's academic details, including alerts.
Identify, generate, and assign resume-worthy skills to specific courses.

Student Success

Generate comprehensive student summaries of key advising details. Obtain campus policy-based insights and identify best-fit resources to deliver proactive student support. And automate next steps like task or case creation.

A student profile with an event timeline and details like term start and end dates, care plans, and credits earned.

Deliver next-gen student experiences that improve retention and satisfaction. Connect students to the right staff with streamlined appointment scheduling. Help learners reach their academic, career, and personal goals with customizable care and action plans. And give them one place to manage their learner journeys with a tailored portal.

A student profile with an event timeline and details like term start and end dates, care plans, and credits earned.

Visualize learners’ progress faster by activating student data–academic, wellbeing, LMS engagement, and more. Get the early indicators required to identify students in need and quickly intervene with data-driven alerts. Establish a regular cadence of pulse checks to proactively capture student wellbeing.

A student portal with case engagement details such as the course, GPA, the number of care plans, and record alerts.

Empower students to explore their strengths and interests, get AI-powered goals recommendations, and stay on track with actionable plans. Build a well-rounded skills portfolio for each learner, all while advisors gain a comprehensive view of their progress.

A console with a scheduling tool to fix appointments and details on the assigned advisors.
A student profile with an event timeline and details like term start and end dates, care plans, and credits earned.
A student profile with an event timeline and details like term start and end dates, care plans, and credits earned.
A student portal with case engagement details such as the course, GPA, the number of care plans, and record alerts.
A console with a scheduling tool to fix appointments and details on the assigned advisors.

Advancement and Alumni Relations

Simplify philanthropic research for major gift success. With Agentforce, fundraisers can get a full picture of a prospect or donor all within the flow of work. With autonomous AI Agents, powered by Agentforce, fundraisers can track and analyze wealth indicators, philanthropic events, research assessments, and key milestones allowing staff to redirect their time to fundraising for the mission.

A research summary

Manage every aspect of fundraising in one unified system, from high-volume gift processing to major gift cultivation. Track designations with precision, organize multi-year campaigns with built-in hierarchy and segmentation, and build lasting donor relationships with tools that elevate every touchpoint.

An alumni engagement portal with university branding, links to public profiles, and an 'About Me' section.

Surface the right prospects at the right time with AI-powered tools that uncover giving potential, family connections, and philanthropic patterns. Streamline research with centralized profiles and insight-rich timelines that evolve with every interaction, helping you build stronger donor pipelines with confidence.

A portal with gift entry data such as total gift count and individual donor details, and an option to add/edit donors.

Support meaningful philanthropy with tools that guide relationship building through donor advised funds bequests, trusts, and blended gifts. Collaborate across teams with structured workflows and align each gift to institutional priorities with gift agreements, estate tracking, and financial modeling.

A student portal with graphs, detailing information on pledged and received donation amounts, and Einstein predictions.
A research summary
An alumni engagement portal with university branding, links to public profiles, and an 'About Me' section.
A portal with gift entry data such as total gift count and individual donor details, and an option to add/edit donors.
A student portal with graphs, detailing information on pledged and received donation amounts, and Einstein predictions.

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Education Cloud FAQ

Salesforce Education Cloud is a deeply unified platform that includes CRM for higher Education and next-gen student information system (SIS) capabilities. It uses the latest Salesforce innovations, such as agentic AI and analytics, to drive learner and institution success. Unlike point solutions, Education Cloud is a configurable platform designed to support multiple use cases across the Education journey.

Education Cloud does not run on the Education Data Architecture (EDA). Instead, it has its own Education Data foundation that is built within the core Salesforce platform. Education-specific objects for things like grades and courses live as native objects on the core Salesforce platform.

Salesforce Education Cloud includes purpose-built modules for each stage of the constituent journey, a common capabilities model, a data foundation for lifelong learning, agentic AI, and analytics–all in one platform. Modules support recruitment and managing the admissions funnel, academic operations, advising and student success, advancement and higher education email marketing.

Education Cloud is an industry cloud that delivers personalized experiences for students, staff, and alumni. Education Cloud’s common capability model for things like scheduling, case management, and application form-building helps reduce total cost of ownership and scale impact institution-wide.

Salesforce is embarking on a transformative journey to build a next-generation student information system (SIS) on Education Cloud. By building modular, learner-centric SIS capabilities and releasing them over time, Salesforce offers institutions a more flexible path to embracing a modern system. This initiative represents an important step forward in our commitment to empowering institutions to better activate data with AI, drive unprecedented efficiencies, and cultivate enhanced constituent experiences for years to come.