Energy & Utilities Cloud Pricing

Maximize your operational efficiency, growth, and sustainability initiatives with industry-built solutions ready to deliver value today.

First, choose the right Energy & Utilities Cloud edition for your business needs.

Sales

Accelerate growth and drive productivity with an out-of-the-box CRM designed for Energy & Utilities.

$ 275

USD/User/Month

(Billed annually)

Order Management
Sales Programs
Industry CPQ, Bundling, and Discounting

Try for free

Service

Grow satisfaction and revenue with an out-of-the-box CRM designed for Energy & Utilities.

$ 250

USD/User/Month

(Billed annually)

Omnichannel Customer Engagement
Service Console
Self-Serve Portal & Insights

Try for free

Sales & Service

Unlimited power and support for Energy & Utilities, built on Sales Cloud and Service Cloud.

$ 300

USD/User/Month

(Billed annually)

Easy-to-use console for single view of customer & assets
Clean Energy Programs
Sales & Service Insights

Try for free

Einstein 1 for Sales

Everything from Sales & Service, plus Sales Einstein AI, Data Cloud, Slack, and more.

$ 700

USD/User/Month

(Billed annually)

Performance Management, Scheduler, Enablement, Digital Engagement, Scheduler, and Team Collaboration with Slack.
Connect Salesforce and External Data with Data Cloud and Energy & Utilities Cloud Intelligence
Additional Einstein AI Requests

Try for free

Einstein 1 for Service

Everything from Sales & Service, plus Service Einstein AI, Data Cloud, Slack, and more.

$ 650

USD/User/Month

(Billed annually)

Customer Community, Salesforce Scheduler, Digital Engagement, Feedback Management, Service Voice, Slack
Connect Salesforce and External Data with Data Cloud and Financial Services Cloud Intelligence
Additional Einstein AI Requests

This edition requires an annual contract. This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.

Compare products and top features.

	Sales $ 275 user/month $ 275 user/month 275 € user/month AU$ 385 user/month 33000 円 user/month 2750 kr user/month £ 220 user/month	Service $ 250 user/month $ 250 user/month 250 € user/month AU$ 350 user/month 30000 円 user/month 2500 kr user/month £ 200 user/month	Sales & Service $ 300 user/month $ 300 user/month 300 € user/month AU$ 420 user/month 36000 円 user/month 3000 kr user/month £ 240 user/month	Einstein 1 for Sales $ 700 user/month $ 700 user/month 650 € user/month AU$ 910 user/month 78000 円 user/month 6500 kr user/month £ 520 user/month	Einstein 1 for Service $ 650 user/month $ 650 user/month 650 € user/month AU$ 910 user/month 78000 円 user/month 6500 kr user/month £ 520 user/month
Energy & Utilities Data Model & Integration
Configure, Price, and Quote for Energy & Utilities
Smart Utility Contact Center
Clean Energy Program Management
Agent & Mobile Worker Productivity
The Best of Salesforce for Sales
The Best of Salesforce for Service

	Service $ 250 user/month $ 250 user/month 250 € user/month AU$ 350 user/month 30000 円 user/month 2500 kr user/month £ 200 user/month	Sales & Service $ 300 user/month $ 300 user/month 300 € user/month AU$ 420 user/month 36000 円 user/month 3000 kr user/month £ 240 user/month	Einstein 1 for Sales $ 700 user/month $ 700 user/month 650 € user/month AU$ 910 user/month 78000 円 user/month 6500 kr user/month £ 520 user/month	Einstein 1 for Service $ 650 user/month $ 650 user/month 650 € user/month AU$ 910 user/month 78000 円 user/month 6500 kr user/month £ 520 user/month
Utility Self Service Portal
Contact Center Console
Case Management
Omni-Channel Routing
Knowledge Management
Service Contracts and Entitlements
Chatter
Salesforce Mobile App
Files
Topics and Recommendations
Case Auto-Assignment
Web and Email Case Capture
Case Email Auto-Response
Case Escalation Rules and Queues
Lead-Contact Account Management
Knowledge (Read-Only)
Knowledge (Read-Write)
Service Console Apps
Omni-Channel Routing (Enhanced)
Incident Management
Omni Supervisor
Case Milestone Tracker
Service Cloud Voice
Computer Telephony Integration (CTI)
Orders Management
Service Contracts and Entitlements
Advanced Case Management
Einstein Next Best Action	5k requests PUPM	Unlimited Requests Per Agent		Unlimited Requests Per Agent
Eistein Case Classification			5 Data Segments	5 Data Segments
Einstein Case Routing			2,000 Routing Predictions user/month	2,000 Routing Predictions user/month
Einstein Article Reccommendations			Unlimited for agent users Einstein Article Recommendations in Flow	Unlimited for agent users Einstein Article Recommendations in Flow
Service Replies		Service Replies
Conversation Summaries	Available for purchase	Available for purchase
Einstein Bots	Available for purchase	Available for purchase
Enhanced Messaging	Available for purchase		Available for purchase
Feedback Management			Available for purchase
Help Center	Available for purchase	Available for purchase
Service Catalog
Authenticated Portal	Available for purchase	Available for purchase
Customer Community	Available for purchase	Available for purchase
Work Order Management
Service Catalog
Asset Management and Product Tracking

	Sales $ 275 user/month $ 275 user/month 275 € user/month AU$ 385 user/month 33000 円 user/month 2750 kr user/month £ 220 user/month	Service $ 250 user/month $ 250 user/month 250 € user/month AU$ 350 user/month 30000 円 user/month 2500 kr user/month £ 200 user/month	Sales & Service $ 300 user/month $ 300 user/month 300 € user/month AU$ 420 user/month 36000 円 user/month 3000 kr user/month £ 240 user/month	Einstein 1 for Sales $ 700 user/month $ 700 user/month 650 € user/month AU$ 910 user/month 78000 円 user/month 6500 kr user/month £ 520 user/month	Einstein 1 for Service $ 650 user/month $ 650 user/month 650 € user/month AU$ 910 user/month 78000 円 user/month 6500 kr user/month £ 520 user/month
Product Catalog
Industries Configure, Price & Quote (CPQ)
Large Account Sales Management
Customer Acquisition Management
C&I Multi-Site Quoting
Order Management
Lead Management
Contract Lifecycle Management	Available for purchase	Available for purchase	Available for purchase	Available for purchase	Available for purchase
B2B Order Management	Available for purchase	Available for purchase	Available for purchase	Available for purchase	Available for purchase
B2C Order Management	Available for purchase	Available for purchase	Available for purchase	Available for purchase	Available for purchase
Lead Assignment and Routing
Lead Scoring	UE		UE
Duplicate Blocking
Web-to-Lead Capture
Mass Email
Campaign Management
Email Productivity
Email Templates
To Do List
Campaign Influence	5 campaigns per opportunity		5 campaigns per opportunity	5 campaigns per opportunity	5 campaigns per opportunity
Account and Contact Management
Opportunity Management
Customizable Sales Process
Einstein Activity Capture
Task Management, Activity Feed
Person Accounts
Sales Console App
Sales Teams
Salesforce Meetings
Advanced Reporting Features
Customizable Reports and Dashboards
Advanced Reporting Features
Embedded Forecast Charts
Forecasting Mobile App
Enterprise Territory Management
Opportunity Splits
Opportunity Management
Opportunity Scoring
Deal Insights
Waterfall Chart
Sales Cloud Everywhere
Salesforce Mobile App
Full Offline Mobile Functionality
Contracts
Sales Orders
Quotes
Products and Price Books

	Sales $ 275 user/month $ 275 user/month 275 € user/month AU$ 385 user/month 33000 円 user/month 2750 kr user/month £ 220 user/month	Service $ 250 user/month $ 250 user/month 250 € user/month AU$ 350 user/month 30000 円 user/month 2500 kr user/month £ 200 user/month	Sales & Service $ 300 user/month $ 300 user/month 300 € user/month AU$ 420 user/month 36000 円 user/month 3000 kr user/month £ 240 user/month	Einstein 1 for Sales $ 700 user/month $ 700 user/month 650 € user/month AU$ 910 user/month 78000 円 user/month 6500 kr user/month £ 520 user/month	Einstein 1 for Service $ 650 user/month $ 650 user/month 650 € user/month AU$ 910 user/month 78000 円 user/month 6500 kr user/month £ 520 user/month
OmniStudio
FlexCards
Business Rules Engine
Document Generation
Document Tracking and Approvals
Data Processing Engine
Flow Builder
Lightning App Builder
AppExchange
Customizable Profiles and Page Layouts
Lightning Platform
Email Integration with Gmail or Outlook
Field Service Scheduling Optimization	Available for purchase	Available for purchase	Available for purchase	Available for purchase	Available for purchase
Field Service Asset, Inventory, and Product Tracking	Available for purchase	Available for purchase	Available for purchase	Available for purchase	Available for purchase
Field Service Opportunities	Available for purchase	Available for purchase	Available for purchase	Available for purchase	Available for purchase
Developer Sandbox
Field Service Mobile App	Available for purchase	Available for purchase	Available for purchase	Available for purchase	Available for purchase
Developer Pro Sandbox	Available for purchase	Available for purchase	Available for purchase
Full Sandbox	UE	UE	UE	1 full sandbox include per org	1 full sandbox include per org
Partial Sandbox	1 partial sandbox included per org	1 partial sandbox included per org	1 partial sandbox included per org	1 partial sandbox included per org	1 partial sandbox included per org
Workflow and Approval
Custom Profiles and Page Layouts
Lightning App Builder
Email Templates
Data Storage Per User
File Storage Per User
Unlimited Custom Applications
Roles and Permissions
Record Types (Per Object)
Salesforce Identity

	Sales $ 275 user/month $ 275 user/month 275 € user/month AU$ 385 user/month 33000 円 user/month 2750 kr user/month £ 220 user/month	Service $ 250 user/month $ 250 user/month 250 € user/month AU$ 350 user/month 30000 円 user/month 2500 kr user/month £ 200 user/month	Sales & Service $ 300 user/month $ 300 user/month 300 € user/month AU$ 420 user/month 36000 円 user/month 3000 kr user/month £ 240 user/month	Einstein 1 for Sales $ 700 user/month $ 700 user/month 650 € user/month AU$ 910 user/month 78000 円 user/month 6500 kr user/month £ 520 user/month	Einstein 1 for Service $ 650 user/month $ 650 user/month 650 € user/month AU$ 910 user/month 78000 円 user/month 6500 kr user/month £ 520 user/month
Data Model for Clean Energy Programs
Customer Self Serve Portal & Status Check
3rd Party Contractor Experience
Program Management Console
Application Management
Budget Management
Action Plans and Document Management
Energy Savings Calculations Automation
Incentive Calculation Automation
Outcome Tracking & Discovery Framework Assessment

	Sales $ 275 user/month $ 275 user/month 275 € user/month AU$ 385 user/month 33000 円 user/month 2750 kr user/month £ 220 user/month	Service $ 250 user/month $ 250 user/month 250 € user/month AU$ 350 user/month 30000 円 user/month 2500 kr user/month £ 200 user/month	Sales & Service $ 300 user/month $ 300 user/month 300 € user/month AU$ 420 user/month 36000 円 user/month 3000 kr user/month £ 240 user/month	Einstein 1 for Sales $ 700 user/month $ 700 user/month 650 € user/month AU$ 910 user/month 78000 円 user/month 6500 kr user/month £ 520 user/month	Einstein 1 for Service $ 650 user/month $ 650 user/month 650 € user/month AU$ 910 user/month 78000 円 user/month 6500 kr user/month £ 520 user/month
Einstein Conversation Insights	Available for purchase	Available for purchase	Available for purchase	Available for purchase
Energy & Utilities Cloud Intelligence	Available for purchase	Available for purchase	Available for purchase
Data Cloud	Available for purchase	Available for purchase	Available for purchase
Scheduler	Available for purchase	Available for purchase	Available for purchase
Slack — Enterprise Grid	Available for purchase	Available for purchase	Available for purchase
Sales Programs	Available for purchase	Available for purchase	Available for purchase		Available for purchase
Sales Planning	Available for purchase	Available for purchase	Available for purchase		Available for purchase
Salesforce Maps	Available for purchase	Available for purchase	Available for purchase		Available for purchase
Einstein for Sales	Available for purchase	Available for purchase	Available for purchase		Available for purchase
Digital Engagement	Available for purchase	Available for purchase	Available for purchase	Available for purchase
Service Cloud Voice (BYOT)	Available for purchase	Available for purchase	Available for purchase	Available for purchase
Service Cloud Einstein	Available for purchase	Available for purchase	Available for purchase	Available for purchase
Feedback Management	Available for purchase	Available for purchase	Available for purchase	Available for purchase
Einstein for Service	Available for purchase	Available for purchase	Available for purchase	Available for purchase	Available for purchase
Customer Community for Energy & Utilities	Available for purchase	Available for purchase	Available for purchase	Available for purchase