Sessions

Get a year’s worth of learning in a single day. Join us in New York City on December 14 for an action-packed day of power sessions for every role.

 
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8:30 a.m. - 9:00 a.m.

  • 8:30 a.m. - 8:50 a.m. 3 Paths to Reboot Your Salesforce Org: Choose Your Own Adventure! (1)
    Does your Salesforce feel like it's a throwback to the 90s? If you're having issues with user adoption, adapting to changes in your business environment, or taking advantage of newer features such as Lightning, then YOU NEED A REBOOT. This session is for customers with 5+ year stale Salesforce implementations who are eager to refresh their instance, but need guidance and an action plan to get started. What reboot strategy fits you? Let's scale this mountain together - you know the view from the peak is breathtaking.
  • 8:45 a.m. - 9:05 a.m. Accelerate Your Deal Execution with Salesforce CPQ
    Complex products, multi-tiered pricing strategies, and varying order and fulfillment requirements leave most organizations drowning in spreadsheets, and scrambling to fix errors caused by inefficient manual processes. Join this session to learn about the key quoting challenges facing businesses today and see how CPQ can solve them.
  • 8:45 a.m. - 9:25 a.m. Extend the Power of Salesforce with Community Cloud
    Community Cloud extends your CRM and business processes to your customers, partners and employees, whenever and wherever they need it. By combining engaging design with simple, intuitive access to business systems, companies can create incredibly intelligent, productive and rewarding online experiences. Come join us to learn how Community Cloud helps companies transform the customer, partner and employee experience.
  • 8:45 a.m. - 9:25 a.m. Salesforce for Admins
    #AwesomeAdmins are at the heart of every successful Salesforce implementation. With the explosive growth in CRM and digital transformation, demand for Salesforce Admins is growing exponentially. Join us for an action-packed learning adventure that will help you blaze your trail to incredible success with Salesforce. See new features in action, learn practical tips from your peers, and leave with the insight and inspiration you need to be an Admin Trailblazer.

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9:00 a.m. - 10:00 a.m.

  • 9:00 a.m. - 9:20 a.m. Deliver Seamless Service Experiences with Digital Engagement
    Mobile devices, mobile messaging and the Internet are empowering customers and radically changing service expectations. Learn how to keep up with today's digital service expectations and how to connect all your channels to the #1 CRM Platform. See how you can deliver complete, connected digital customer service on messaging, web, and mobile channels. Enable your customers to engage on their preferred channels at their point of need, while increasing agent productivity and reducing costs.
  • 9:15 a.m. - 9:35 a.m. Salesforce Einstein: Blaze New Trails with AI (1)
    Salesforce Einstein is delivering more than 475 million predictions every day, helping companies make their employees smarter and their customers happier. We'll be exploring exciting new Einstein-powered features that will allow companies to build AI-powered apps and create intelligent experiences throughout their entire business.

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10:00 a.m. - 12:00 p.m.

  • 10:00 a.m. - 11:30 a.m. "We Are All Trailblazers" with Parker Harris, Co-Founder & CTO
    We're in the midst of the Fourth Industrial Revolution - an incredible wave of innovation in which technology is transforming our daily lives. Behind these new technologies are customers who expect smarter, faster, and more personalized experiences. In this keynote, you'll hear how Trailblazers can create the experiences customer expect by learning new skills, innovating at their companies, and shaping the future using the Customer Success Platform.

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12:00 p.m. - 1:00 p.m.

  • 12:00 p.m. - 12:20 p.m. Quickly Grow Channel Sales with Distributed Marketing
    Accelerating channel sales begins with the understanding that partners need help communicating the value of your products to customers. Unfortunately, most partners have a limited budget, marketing staff, and capacity to effectively drive demand. Join us to learn how new turnkey Marketing Cloud integrations with Partner Community are making it fast and easy for business to power partners with packaged campaigns and turn them into world class marketers.
  • 12:00 p.m. - 12:40 p.m. AppExchange Redesigned: Everything You Need to Know About the Salesforce Store
    AppExchange is the Salesforce Store - the complete, one-stop shop for everything you need to extend Salesforce into every department and industry. Whether you have been using AppExchange for 10 years or haven't installed your first app, you won't want to miss this session. We'll unveil a new look and feel for the store, introduce new products that you can now find on the AppExchange, and show new ways to find the right solution to solve your business challenges easily and quickly.
  • 12:00 p.m. - 12:40 p.m. Salesforce for Healthcare and Life Sciences: Trailblazing with Intelligent CRM
    The Healthcare and Life Sciences industry is undergoing a seismic shift as we enter the Age of Intelligence. Advancing technology, economic realities, and stakeholder expectations will require industry trailblazers to find a new path forward. In this session, we will explore the path ahead and discuss how our industry can reach a new destination, where intelligent CRM enables a new era of patient centric care. Along the way, industry trailblazers will join us to share how they are already moving forward on this path. And of course, we will share exciting demos that feature the latest Salesforce technologies while showing you how to become a Healthcare and Life Sciences industry trailblazer.
  • 12:00 p.m. - 12:40 p.m. Salesforce Platform: Empowering IT to Build Around Your Customer
    Today over 5 million apps run on the Salesforce Platform. Join us to hear how industry-leading CIOs are transforming their businesses with apps and empowering their IT teams to extend the power of the world's leading CRM. Learn about our exciting announcements and new features of low-code app dev with Lightning, new AI services with Einstein, new cross-cloud integration tools with Platform Events, and new ways to learn with Trailhead.
  • 12:30 p.m. - 12:50 p.m. Best Practices for Email Marketing
    Take your email program to new heights. In this session, our product experts will share tips, tricks, and best practices related to email marketing. We will share customer examples of engaging emails. Also, Email Studio product managers will provide a tour of the latest functionality that you should be utilizing today.
  • 12:45 p.m. - 1:05 p.m. Top 10 Only in Lightning Experience Features
    Whether you are an admin, developer or executive, the Lightning framework allows you to easily create customizations for your teams. Join us as we show you 10 cool features only available in Lightning Experience.

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1:00 p.m. - 2:00 p.m.

  • 1:00 p.m. - 1:20 p.m. Gear Up for Growth with Salesforce Essentials
    Are you still tracking customer information in spreadsheets or incomplete CRMs? Come learn about the newest way for growing businesses to get started on the world's #1 CRM, Salesforce Essentials. You'll see how you can get started instantly, sell faster and smarter, and easily scale as you grow.
  • 1:00 p.m. - 1:40 p.m. Disrupting Your Way to a Connected Experience
    Hear how manufacturers have leveraged Salesforce to develop 1-to-1 relationships with their customers that extend beyond the product sale. Learn how to take your manufacturing organization to the next level with proactive service, empowering your sales organization to configure and sell complex products, and making your partner, dealer, and distributor networks more effective than ever before.
  • 1:00 p.m. - 1:40 p.m. Salesforce for Developers: Build Faster and Smarter with Salesforce
    Developers are trailblazers who deliver amazing customer experiences by creating powerful apps. Whether you're already building with Salesforce or just starting out, join and learn how to build apps faster, integrate them easier, and make them smarter with the Salesforce platform.
  • 1:00 p.m. - 1:40 p.m. Sales Cloud Keynote: Meet the Full Power of the #1 Sales Platform
    An intelligent sales process is what frees up your reps to spend time on what they do best, building customer relationships. Learn how the #1 sales platform, featuring Einstein AI, empowers companies to guide reps as they build pipeline, close deals, and become trailblazers.
  • 1:15 p.m. - 1:35 p.m. How Salesforce Builds Apps to Improve Sales Productivity
    How do we run sales at Salesforce? See the apps we built on the Salesforce Platform that extend CRM and help our Sales teams hit their numbers. From ensuring killer demos to holding well-prepared customer meetings, these apps help our sales teams blaze trails to customer success.
  • 1:30 p.m. - 1:50 p.m. How Quip Can Help Your Team Work Better Together (1)
    Billions have been spent on collaboration solutions, but the tools haven't met the needs of today's workforce. Instead, our collaboration culture is centered on email and meetings to get things done. Join us to learn how Quip, the next enterprise collaboration platform, eliminates endless email chains, calendars stuffed with meetings, and communication silos that slow your team down. See how Quip can make your team happier, faster, and more productive.
  • 1:45 p.m. - 2:05 p.m. Salesforce Einstein: Blaze New Trails with AI (2)
    Salesforce Einstein is delivering more than 475 million predictions every day, helping companies make their employees smarter and their customers happier. We'll be exploring exciting new Einstein-powered features that will allow companies to build AI-powered apps and create intelligent experiences throughout their entire business.

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2:00 p.m. - 3:00 p.m.

  • 2:00 p.m. - 2:40 p.m. Discover Commerce Cloud: Transforming Shopping in the Age of AI & Mobility
    Every month, more than 350 million active users engage with digital shopping experiences powered by Commerce Cloud - on par with Amazon.com and Twitter. Learn how commerce trailblazers are using the #1 commerce platform, featuring Einstein-enabled mobile experiences, to connect and unify every point in the shopping journey.
  • 2:00 p.m. - 2:40 p.m. Financial Services Keynote: Unlock the Full Power of Your Financial Institution
    Industry and market boundaries continue to disintegrate. There is no clear path or destination, but one trend is consistent - convenience has become the new loyalty. Pioneering firms are using a new technology, artificial intelligence (AI), to create differentiated, convenient experiences. In this keynote, join industry trailblazers to learn how they are working with Salesforce to unlock the full power of their financial institution to serve as a trusted partner on their customer's financial life journey. Plus watch live demonstrations of the expanding capabilities of Salesforce Financial Services Cloud across wealth management, retail banking and lending.
  • 2:00 p.m. - 2:40 p.m. Marketing Cloud: Trailblazing in the Age of Intelligent Marketing
    Join Salesforce Marketing Cloud to hear how trailblazers from Hotels.com and Fidelity use the #1 marketing platform to deliver personalized journeys that connect marketing to commerce, sales, and service, and win the hearts, minds, and loyalty of consumers. See the latest techniques for orchestrating data, mobile, social, and artificial intelligence to raise the bar on consumer engagement and grow your brand. Be inspired, gain insight and get ready for the age of intelligent marketing.
  • 2:30 p.m. - 2:50 p.m. Gear Up for Growth with Salesforce Essentials
    Are you still tracking customer information in spreadsheets or incomplete CRMs? Come learn about the newest way for growing businesses to get started on the world's #1 CRM, Salesforce Essentials. You'll see how you can get started instantly, sell faster and smarter, and easily scale as you grow.
  • 2:45 p.m. - 3:05 p.m. Transform Customer Service from the Phone to the Field on a Single Platform
    Delivering on-site service has become more challenging as field service employees juggle complex logistics, rising customer expectations, and costs. To address these challenges and grow your business, you need customer service tools that empower your employees, especially as customers and products become increasingly connected. With Salesforce, you can connect your agents, dispatchers, mobile workers, and connected products on one powerful platform to deliver faster, smarter service from the call center to the field. Join us to learn how you can use Service Cloud and Field Service Lightning to get a complete view of your customers, intelligently schedule and dispatch work, and manage jobs in real-time on any device to increase first time fix rates, optimize resource productivity, and deliver a connected customer experience.

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3:00 p.m. - 4:00 p.m.

  • 3:00 p.m. - 3:20 p.m. Community Bank as Fintech: The Playbook for the New Digital Business
    Cloud and digitization are transforming mortgage processes, and Fintech's are not the only ones benefitting. Join this theater session to hear about how an innovative community bank launched an entirely new digital-first business with spectacular results in student loan finance in a few months.
  • 3:00 p.m. - 3:40 p.m. Service Cloud Keynote: Transform Your Service with the #1 Service Platform
    Customer expectations continue to rise. Customer service organizations must respond by empowering every employee with the skills and tools of the future, engaging customers across every channel, and elevating the role customer service plays in creating opportunity and driving growth. See the latest innovations, such as Lightning and Einstein for Service, and see how Trailblazers like KONE and Marriott are using in the Service Cloud Platform to differentiate their brands.
  • 3:00 p.m. - 3:40 p.m. Salesforce Analytics: Complete Analytics Powered by Einstein
    Join us to learn how Salesforce is bringing together reports and dashboards, augmented intelligence, and advanced analytics to surface Einstein-powered insights right where you work. Salesforce customers across sales, service, and marketing are using the entire range of analytics each day--running 1 billion reports and analyzing 1 trillion rows of data every month. Hear from a Panel of Trailblazers who will share their experience of how to drive success in their organizations, and get inspired by groundbreaking new features, must-see new products, and killer demos.
  • 3:00 p.m. - 3:40 p.m. Salesforce for B2B Marketing: Marketing That Sales Teams Love
    Grow your business faster by connecting Sales & Marketing like never before - all on the world's smartest CRM. Join us to learn how Pardot, Ad Studio, Sales Cloud Einstein, and the Salesforce Platform can help you drive pipeline at scale with powerful strategies like account-based marketing. Hear how our B2B marketing Trailblazers are using Salesforce to find more leads, close more deals, and maximize marketing ROI.
  • 3:15 p.m. - 3:35 p.m. How Lightning Will Take Your Productivity to the Next Level
    Learn how Lightning, the future of Salesforce UX and customization, helps you take your productivity to the next level. Hear from the Lightning experts on what you need to do to plan for a rollout, and how to ensure you make your teams a huge success with Salesforce Lightning.
  • 3:30 p.m. - 3:50 p.m. How Quip Can Help Your Team Work Better Together (2)
    Billions have been spent on collaboration solutions, but the tools haven't met the needs of today's workforce. Instead, our collaboration culture is centered on email and meetings to get things done. Join us to learn how Quip, the next enterprise collaboration platform, eliminates endless email chains, calendars stuffed with meetings, and communication silos that slow your team down. See how Quip can make your team happier, faster, and more productive.

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4:00 p.m. - 5:00 p.m.

  • 4:00 p.m. - 4:20 p.m. DMP 101: Data In, Data Out, and Data Back In Again
    How do DMPs work? In this 20-minute, interactive session attendees will learn how DMPs capture data to get a 360-degree view of customers, align that data with a person or household, and activate the data on the channels where people engage with brands. Also, learn how data from media execution platforms can help inform strategies including audience suppression, sequential messaging, and predictive scoring.
  • 4:15 p.m. - 4:35 p.m. 3 Paths to Reboot Your Salesforce Org: Choose Your Own Adventure! (2)
    Does your Salesforce feel like it's a throwback to the 90s? If you're having issues with user adoption, adapting to changes in your business environment, or taking advantage of newer features such as Lightning, then YOU NEED A REBOOT. This session is for customers with 5+ year stale Salesforce implementations who are eager to refresh their instance, but need guidance and an action plan to get started. What reboot strategy fits you? Let's scale this mountain together - you know the view from the peak is breathtaking.
  • 4:30 p.m. - 5:10 p.m. AppExchange Demo Jam
    You're invited to an epic, action-packed Demo Jam where six AppExchange partners will have only three minutes to showcase the best of their apps with a real-time demo. The winner is chosen by you, the audience. Join us for this fast-paced, highly-anticipated match where app demos face off.
  • 4:45 p.m. - 5:15 p.m. The Salesforce Security GDPR Game Show!
    Test your knowledge of GDPR, Salesforce Security, and Shield in this engaging quiz show! Participate in our live Jeopardy game and stay to quiz us on Security & Compliance topics as well as and how to layer on additional protection, monitoring, and retention capabilities with Salesforce Shield.

 

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Salesforce World Tour

Amsterdam · Boston · Chicago · London · CeBIT, Hanover · New York City · Paris
São Paulo · Sydney · Tokyo · Toronto · Washington, D.C.