Sessions

Get a year’s worth of learning in a single day. Join us in New York City for an action-packed day of power sessions for every role.

 
Register for free
Register for free
Register for free
  • *

    Tell us a little about yourself, so we can show you the products that can help your business.

    Enter your first name
  • *
    Enter your last name
  • *
    Enter your title
  • *
    Enter a valid email address
  • *
    Enter a valid phone number
  • *
    Enter your company name
  • *
    Select the number of employees
  • *
    Select your country
  • *
    Select your state/province
  • *
    Select your Industry
  • *
    (optional)
    ???fields.TwitterId.js.err.msg???
  • *
    ???fields.Lead.MCCustomerType.js.err.msg???
  • *
    (optional) Receive event updates via text message. Carrier messaging rates may apply.
    Enter a valid phone number
  • *
     Please verify that you would like to receive event updates via SMS by checking this box.   By providing my mobile phone, I agree to receive event updates via text message. Standard carrier messaging rates may apply.
  • *
     ???fields.OptInCampaignId.js.err.msg???   I agree my information can be shared with this event’s sponsoring partners.
  • *
    By clicking submit, you are confirming you have read and agree to our Privacy Statement.

Breakout sessions

8:45 a.m. - 9:25 a.m.

  • Salesforce Wave Analytics: The Best Analytics for Salesforce Users
    Join us to learn how Salesforce Wave Analytics can help your company unlock sales and service insights and find answers right from your CRM. See the product in action, hear key customer use cases, and learn how you can make smarter decisions with AI-driven Einstein Data Discovery.
  • Build Connected Experiences with Community Cloud
    Community Cloud connects your customers, partners and employees with the people and information they need, whenever and wherever they need it. By combining engaging design with simple, intuitive access to business systems, companies can create incredibly productive and rewarding online experiences. Come join us to learn how Community Cloud helps companies transform the customer, partner and employee experience.
  • Institutional Banking & Markets: How To Deliver Amazing Client Experiences
    The demand for value-based client relationships is forcing banks to reimagine their institutional banking and markets businesses. Now more than ever, banks must simplify their business models, embrace an ever-changing regulatory environment, and empower their bankers and trading floor to be ever more productive and innovative. Join this session to discover how investment banks are using the Intelligent Customer Success Platform to secure and connect their business units, offer a more collaborative client experience, and deliver deal execution that leverages the full capabilities of the bank.
  • Innovate Faster with Salesforce Heroku and AWS
    The Salesforce and AWS strategic alliance is triggering the next revolution in building engaging customer experiences. Behind every great experience is an App and the power of Salesforce platform lets you build apps fast. Adding to that experience is the AWS platform that extends the ability to rapidly deliver apps by offering developers a collection of purpose built and ready to consume set of services. With Salesforce Heroku built on AWS, developers can focus on building business apps such as mobile, web and AI, instead of spending cycles on the undifferentiated heavy lifting. In this session, you will learn how Salesforce Heroku and AWS accelerate developer productivity and lower operational complexity to deliver solutions around Salesforce Data Integration, Media Delivery, Web Security, Big Data Analytics and Warehousing.

12:00 p.m. - 12:40 p.m.

  • Monetize Your Investment in the Internet of Things
    In the age of the customer, service calls don’t just need to be connected, they need to be proactive. Stop by to learn more about how companies are leveraging IoT Cloud and Service Cloud to develop proactive customer service models to provide end-to-end coverage for customers.
  • AppExchange for Everyone: Everything You Need to Know About AppExchange & Apps
    10 years and 4 million installs later, AppExchange is the world’s leading business app marketplace with everything you need to extend Salesforce to every department and industry. Whether you have been using AppExchange for 10 years or haven’t installed your first app, you won’t want to miss this session. We’ll unveil the newest AppExchange features, including improvements to make it even easier to find and install apps. You’ll also hear from top AppExchange customers to learn which apps are making a huge difference and discover insider tips on how to get the most out of these go-to apps. Over 80% of Salesforce customers are using AppExchange apps and you should too.
  • Creating a Culture of Equality
    How can companies foster a culture that is intentional about diversity, inclusion and advocating for their employees? Business leaders from top companies discuss how they are working to create an inclusive environment where every employee can be their authentic self and do the best work of their career. Hear their experiences, learnings, and advice for how we can all do our part as employees and leaders to further equality in our companies.
  • Life at Salesforce
    Curious what it’s like to work at the world’s fastest growing enterprise software company? Then join us for a look inside Life at Salesforce. Members of our team will share their experiences of building market leading technologies and partnering for success with some of the most respected brands in the world. You’ll have a chance to ask candid questions about our culture, receive honest answers and discover what an opportunity at Salesforce can do for your career. Unable to attend? Let us know you’re interested! salesforce.com/joinourteam

1:00 p.m. - 1:40 p.m.

  • Relationship Intelligence - How AI is Redefining Relationship Management
    Relationships are the best investment you can make. But turning new opportunities into trusted client connections is usually easier said than done. Relationships are complicated, and to truly know a client, advisors need to gain a holistic view of a client’s complete financial life, including the personal and professional ties they value most. Join us in this session as we explore how artificial intelligence is helping advisors strengthen their client relationships, deliver personalized advice at scale and uncover new client opportunities across their book of business.
  • Salesforce for Sales: Transform Sales from Lead to Cash
    In today’s competitive environment, sales teams must connect with customers in new ways and become Sales Trailblazers to achieve sales success and develop deeper customer relationships. Companies must empower every sales rep to sell smarter, sell faster and sell the way they want to drive maximum sales productivity. Join Salesforce leaders and special guests to learn how Salesforce for Sales helps companies drive revenue from prospect to advocate. Learn about the latest Salesforce technologies and best practices you can use to maintain your sales edge.
  • Lightning Strikes the Customer Success Platform
    Lightning is taking the world’s #1 customer success platform by storm, and you don’t want to miss this view into what the future holds! Lightning helps customer companies work faster and smarter in everything they do. Come learn from Salesforce product leaders as they highlight the best new features that are only available in Lightning. We’ll even offer you a sneak peek of new innovation to come. You’ll leave armed with new ideas on how to transform your business with Lightning.
  • The Impact of Revenue Recognition Changes on Sales Operations
    ASC 606 will bring sweeping regulatory changes to finance that will make your quote-to-cash process even more complex. Join experts from Salesforce Quote-to-Cash and Intacct to learn how you can keep that process compliant with ASC 606 and ensure that sales operations and finance stay on the same page, from CPQ to ERP.
  • Salesforce for Developers
    The cloud has ushered in a new era where instead of focusing on downloads and form completes, we must now obsess around building engaging experiences that drive engagement with millions of users resulting in billions of interactions across every device. Join the Salesforce for Developers breakout to learn how to build modern engaging applications that people love by building apps faster, smarter and together with your team.

2:00 p.m. - 2:40 p.m.

  • Salesforce for Admins
    Every day is an adventure when you’re a Salesforce Administrator. You spend your days in the cloud and on the ground in a quest to become more efficient and more effective. You’re passionate about productivity and using innovative technology to create positive and lasting impact for your customers, your company and the community. Join us and fellow Trailblazers as we discover new ways to use technology to go faster, get smarter and go further.
  • The Future of Healthcare: A Unified Patient Platform
    Rapid changes in healthcare regulations and patient expectations compel organizations to rethink how they use technology to transform their services. Hear Salesforce’s Chief Medical Officer, Joshua Newman MD MSHS, and customers from leading healthcare and life sciences organizations share inspiring stories on how they drive efficiencies, manage patient and member journeys, and connect the entire healthcare ecosystem on the Salesforce platform.
  • Salesforce for Marketing: The Smartest CRM for 1-to-1 Customer Journeys
    Marketing is the sum of all interactions with your brand. In a world where customer experience is king, relevant and contextual interactions are the keys to the kingdom. Join us to discover an evolution in marketing that puts the customer at the center of every experience with your brand — from awareness and acquisition, to retention. Hear how the world’s most innovative companies are getting smarter and more predictive about their customers, creating seamless 1-to-1 customer journeys.
  • Financial Services Keynote: Get Smarter in the Age of the Customer
    The financial services industry faces a loyalty crisis, with only 55% of customers saying they are likely to stay with their bank for the next six months. Convenience is the new loyalty and pioneering firms are using a new technology, artificial intelligence (AI), to create differentiated, convenient experiences. In an era of changing customer preferences, increased competition, and a tsunami of regulatory change, now is the time for financial services firms to compete using intelligence-driven strategies to power customer journeys, self-service communities, and compliance processes.
  • Return Path: Understanding Gmail Deliverability
    Do you have questions about Gmail and how it impacts your deliverability? You’re not alone. Join our expert panel of AARP and Return Path to learn more about tab placement and how Gmail handles email. Set yourself up for success by getting access to the best data available and learning essential best practices to achieve better inbox placement in Gmail.

3:00 p.m. - 3:40 p.m.

  • Blazing a Trail of Innovation with Commerce Cloud
    Do you feel like you can’t move fast enough to meet consumer expectations and grow your business? Have you ever thought about turning your store from a liability to an asset? During this session you’ll learn how we’re empowering retailers to become trailblazers with Commerce Cloud. Learn how we’re helping sites perform faster. See how Einstein is improving eCommerce team productivity and delivering personalized and engaging shopping experience online and in the store. Here how the latest trends in mobile web can be easily implemented, and how retailers can now have a single view of the customer across channels, and execute on buy-online-pickup-in-store and ship-from-store.
  • Become the Digital-First Bank Your Customers Love
    We’re in the Age of the Customer, and the new expectation is that banking experiences should be seamless, smart, and personalized. Although there is fierce competition from fintechs and other nonbanks, banks have tools at their disposal to create differentiated experiences that delight customers. Join this session to learn how the Intelligence Customer Success Platform can serve as the system of engagement that enables banks to identify, acquire, and serve customers with a rich experience that is consistent across devices and channels.
  • Salesforce for IT: Build Smart Experiences People Love
    Technology is transforming how we work and live today. The Cloud, Apps, Mobile and AI have revolutionized the way we connect with the world, and your customers and employees now expect a smart and connected experience. But many IT teams are challenged with a lack of developers to build new solutions and are held back by legacy systems and infrastructure. How will you stay ahead? Join us to hear how leading customers are using visual development tools, open development frameworks and machine learning to empower users, admins and developers to work smarter together and transform how IT operates.
  • Salesforce for Service: Transform the Customer Experience with Smarter Service
    Once considered a cost center, customer service has become the key driver of Customer Experience and is looked upon to deliver more value to the business with fewer resources. In today’s digital world, your customers are more connected and mobile than ever before, and they expect a low-effort, personalized experience with every service conversation. Join us to hear how leading companies are disrupting their industries with Salesforce for Service by using intelligence to power every service conversation and transform the customer experience.
  • How To Personalize Wealth Management with AI
    Augmented Intelligence (AI) is disrupting all industries and Wealth Management is no exception. Join top Industry leaders from IBM, Salesforce, and Bluewolf as they discuss how Watson and Einstein are transforming the relationship between Wealth Management clients and advisors. Advisors empowered with AI solutions that analyze structured and unstructured data can provide personalized financial advice to their clients. Our panel of industry experts–Brian Walters, Global Industry Leader for Watson Customer Insights at IBM, Ilan Davidovici, Global Head of Wealth & Asset Management at Salesforce, and Jeffrey Riozzi, Associate Partner for Financial Services at Bluewolf — will also discuss how AI is revolutionizing the way wealth managers can use financial data.

4:00 p.m. - 4:40 p.m.

  • Design Thinking: The Magic Behind Outstanding Customer Experiences
    Can design thinking drive measurable business impact and help build lasting customer relationships? Is it an imperative for companies that want to design and develop user-centric digital experiences? Join Jojo Roy, one of the industry’s leading design thinking experts and global leader of Salesforce’s Experience Design organization, as he highlights the impact of a design-led strategy for various companies ranging from Chipotle Mexican Grill, Peet’s Coffee & Tea, Medtronic, Best Buy and Chevron.
  • Einstein: AI in the Salesforce Platform
    Artificial Intelligence (AI) is the next great technology disruption transforming how we live and work. Salesforce Einstein is the first comprehensive AI platform for CRM, making the world’s #1 CRM the world’s smartest CRM. Join some of Salesforce’s most innovative customers to see how they’re getting smarter and more predictive about their customers with Einstein.
  • The Intelligent Digital-First Insurer
    In response to changing customer expectations, regulation, and the rise of fintech disruptors, insurers are seeking new ways to drive growth, retain customers, and be more agile. Artificial intelligence (AI) is a game-changer in insurance. Join our breakout session to learn about the competitive advantages and value AI can bring to: agent productivity, intelligent chabot-powered service and claims that can drive call deflections, personalized policyholder experience that detect life events, discover client needs, and deliver relevant messages, and smart risk and fraud analytics with real-time insights that enable smarter decisions for underwriting and claims.
  • Driving an Ecosystem of Innovation with Salesforce
    Recent research from IDC finds that the Salesforce ecosystem will contribute $389B positive GDP worldwide by 2020. For developers, entrepreneurs and ISVs, that’s a huge opportunity to deliver the next generation of apps and solutions built on the Salesforce Platform. Learn about the latest updates for the Salesforce Partner Program for ISVs, and how you can get started on the path to build, market, sell, and grow faster with Salesforce.
  • Closing the Equality Gap: How You Can Get Involved!
    Looking to do something concrete to close the equality gap? Join us to hear how three nonprofit organizations: YearUp, Young Women’s Leadership Network, and PepUp Tech are moving untapped communities forward with skills training needed for today’s jobs. Learn how you can give back with your Salesforce skills!

Return to top ›

Zone Theater

8:30 a.m. - 8:50 a.m.

  • Extending the Power of Salesforce with Heroku
    IT decision makers are exploring platforms they can bet and build their business on. Often, they realize there is no single answer, instead, a continuum of platforms have emerged, and winners will be ones that are most inclusive and adaptive. Join us to learn how Heroku extends the Salesforce platform to offer continuum that enables everyone from low-code ninjas to programmatic developers by building on the power of an ecosystem.
  • Your Playbook for Growth
    Are growing pains getting in the way of your success? Want to learn how you can grow your business even faster without the headaches? Join us to learn how you can find more leads, win more deals, keep customers happier, and give your small business the competitive advantage with Salesforce.

9:00 a.m. - 9:20 a.m.

  • Get More Work Done Together with Quip
    Billions have been spent on productivity solutions but the tools that existed couldn’t meet the needs of today’s employees. Introducing Quip - the next generation productivity suite that combines documents, spreadsheets, checklists, and chat with your live CRM data into one seamless experience. Come learn how Quip can empower your team to work simpler and faster.
  • Demystifying the Platform for Nonprofits
    Just starting out with Salesforce as a nonprofit? Now that you’re familiar with our fundraising, marketing, and program management solutions, learn how to leverage additional technologies to build apps, extend your data, and expand your impact. This session provides an easy-to-understand overview of the advanced tools available that can be leveraged to meet your organization’s needs. With the power of the platform, there is no nonprofit challenge that Salesforce can’t meet.

12:00 p.m. - 12:20 p.m.

  • Conversational Service: Deliver Personalized Service with Mobile Messaging
    Join this session to learn about how Service Cloud’s newest offering, LiveMessage, can turn SMS and Facebook Messenger conversations from traditional one-way notifications into engaging, two-way messaging support channels for your customers.
  • Kronos Goes All in with Salesforce
    Come hear about the Sales, Service and Community cloud implementations at Kronos and understand the challenges, lessons learned and the key advantages that drove the success of this project

12:30 p.m. - 12:50 p.m.

  • Simplifying the Complex Manufacturing Sale
    Manufacturing sales is no longer about just selling products and maintaining margins; it is now about increasing a manufacturer’s overall relationship value with their customers. With the rise of the Internet of Things (IoT), manufacturers have the opportunity to bundle additional services together to create new revenue streams. In this session, learn how manufacturing companies’ sales, distributor, and partner teams are using the Salesforce Connected Sales and Connected Partner solutions to collaborate globally and across their sales, services, and product business units to create compelling solutions that meet customer needs.
  • Accelerating The Sales Contract Experience
    Do contract negotiations slow down your deals? Increase revenue and efficiency by eliminating time wasted with contract negotiations. See how to accelerate your sales cycle with Conga Contracts! It’s the fastest and easiest way for your team to stay on track so you can negotiate deals faster, increase contract insight, and ensure Salesforce is always up-to-date with accurate information. ​ ​ Attend this presentation to learn how to:
    • Gain visibility into the negotiation process​
    • Make changes (redlining) easily in MS Word​
    • Reconcile data back to the system of record​
    • Keep sales teams operating inside Salesforce​
    • Achieve insight into where and why contracts stall​
    • Close and negotiate deals faster

    1:00 p.m. - 1:20 p.m.

    • Deliver Connected Service from the Phone to the Field on a Single Platform
      Customer service is evolving as customers and products are increasingly connected. This evolution has led to an increasing need for a complete service solution, including Field Service. Join us to learn how you can now unite customers, connected devices, agents, dispatchers, and employees in the field with one powerful service platform to deliver a seamless customer experience from phone to field. See how organizations of all sizes and across all industries can use Field Service Lightning to intelligently schedule and dispatch work, manage jobs in real-time on any device, and deliver a connected customer experience in the age of the customer.
    • Great Data: The Key to Effective Marketing and Analytics
      Attend this Informative Informatica session and learn how integrating your data and applications provides the foundation for more effective marketing campaigns and information sharing.

    1:30 p.m. - 1:50 p.m.

    • Why AI Will Save Retailers
      Retail heavyweights and marketplaces are conditioning shopping behavior. Meanwhile, with expanding product catalogs and shoppers that are more spontaneous and interrupted, retailers must rethink how they engage with shoppers across the journey. Analyzing shopping activity across more than 500 million shoppers, there are clearly gaps in the shopping experience, and connecting shopper with products has never been more critical. Join us as we explore the gaps and friction in shopping today, particularly in product findability, and how artificial intelligence is refacing the digital shopping experience.
    • Use Your Email Program to Drive Cross-Channel Marketing
      As a marketer, you have built a high performing email program and you want to keep driving improvement. In this session, cutting edge marketers will share their stories and tactics for how you can improve the results of your email program by adding mobile and advertising. Raise your email performance, by leveraging mobile and advertising to grow your list, increase engagement and win-back unsubscribes, taking your email marketing to new heights.
    • 4 Traits of Salesforce Innovators Powered by IBM Watson
      As part of our fifth-annual The State of Salesforce report, Bluewolf uncovered the defining traits of Salesforce Innovators. With the power of IBM Watson to surface insights into executive leadership, amongst companies using Salesforce, we explored their sentiments around the opportunities, challenges, and innovation potential of Salesforce. Watson’s Alchemy Language and Personality Insights APIs enabled Bluewolf’s analysis of more than 10 hours of executive interview transcripts and 8,300 data points, to identify the four key characteristics most commonly associated with innovators.

    2:00 p.m. - 2:20 p.m.

    • Salesforce Wave Analytics: Spring '17 Release Highlights
      Salesforce Wave Analytics is now smarter with Einstein! Come see how Einstein Data Discovery can provide actionable recommendations right in your CRM to help you make smarter decisions.
    • 5 Best Practices for Stronger Operations and Higher Sales
      Are you looking to get more out of your sales team? First make sure you’re capturing the right data, then build a process that makes those numbers grow. Join us to learn top tips to boost sales and drive operational excellence with Sales Cloud.
    • Salesforce CPQ & Kenandy ERP: The Front Office Meets the Back Office
      If managing Sales Opportunities, Quotes, Sales Orders, Work Orders, BoMs, Purchase Orders, Shipments, and Financials, are part of your daily life then you want to see this session. Come watch Kenandy ERP make the front and back office one single office!

    2:30 p.m. - 2:50 p.m.

    • Revenue Strategies in the Age of the Customer
      The Age of the Customer is about optimizing outcomes for both you and your customers. Join this session to learn how Salesforce Quote-to-Cash facilitates the pricing strategies customers demand in the digital economy.
    • Intacct: Make Your Quote-to-Cash Process Customer-Centric
      Building long-term customer relationships requires alignment across your organization – from front-office to back-office. Join Intacct to learn how a single source of truth, captured in Salesforce, can drive the billing, revenue recognition and forecasting for your evolving customer relationships.
    • Lightning Roadmap Sneak Peek: The Future of Salesforce
      Lightning is striking across the customer success platform and all of our incredible innovation will only be delivered in Lightning. Join us to learn about how Lightning can transform your business and get a sneak peek of the innovation to come in future releases. You’ll hear from product experts and will leave ready to make the move to Lightning.

    3:00 p.m. - 3:20 p.m.

    • CRM as a Journey: Why Skuid and Salesforce are Better Together
      We rely on our CRM more today that ever before. Today’s Salesforce admins, developers, and users are under a lot of pressure. They’re required to stay knowledgeable and up-to-date on industry developments and changes, while also delivering an exceptional tool to their end-users and customers. With today’s rapid change of pace, Salesforce admins and developers must deliver systems that are flexible and tailored to their company, all while keeping their users and customers happy. Skuid provides the perfect platform on top of Salesforce to move quickly and deliver an incredible CRM experience.
    • Salesforce Platform Overview
      Join us to learn how Salesforce Platform allows you to create your application faster than with any other platform because you can build most of it without code, and without having to worry about infrastructure. This session provides an introduction to both the “low code” and “code” features of the Salesforce platform.
    • The Future of Sales Intelligence: Salesforce Inbox
      Inbox is one of the first Salesforce products powered by Einstein technology with sales intelligence built into email. Join this theater session to learn how sales reps can use this breakthrough technology to identify new opportunities, close deals with fewer clicks, and sell smarter than ever before.

    3:30 p.m. - 3:50 p.m.

    • Get More Work Done Together with Quip
      Billions have been spent on productivity solutions but the tools that existed couldn’t meet the needs of today’s employees. Introducing Quip - the next generation productivity suite that combines documents, spreadsheets, checklists, and chat with your live CRM data into one seamless experience. Come learn how Quip can empower your team to work simpler and faster.
    • Document Automation from SpringCM: Driving Digital Transformation
      Ready for real digital transformation? Discover how document management can deliver immediate value to your business and accelerate revenue with fast ROI (Think automating contract management or on-boarding employees faster.) With SpringCM you get greater visibility into document workflows, less audit stress, and the ability to collaborate quickly.

    4:00 p.m. - 4:20 p.m.

    • How To Leverage Krux To Drive Smarter Customer Journeys
      Join the Krux team to learn how high-performing marketers combine Krux’s Data Management Platform (DMP) with the power of the Salesforce Marketing Cloud to power advertising, marketing and CRM campaigns that drive smarter customer journeys across digital channels. In this session, marketers will learn how Krux enables you to leverage your Salesforce data across your digital campaigns to deepen your relationship with your customers and target prospects that closely resemble your most valuable customers.
    • Connect Your Customers, Partners and Employees with Community Cloud
      Learn how Community Cloud provides branded, personalized experiences to connect your customers, partners and employees faster and smarter than ever before.

    4:30 p.m. - 5:10 p.m.

    • AppExchange Demo Jam
      You’re invited to an epic, action-packed Demo Jam where six partners will have only three minutes to showcase the best of their AppExchange app with a real-time demo. The winner is chosen by you, the audience. Join us for this fast-paced, highly-anticipated match.

     

    Return to top ›

    Workshops

    8:15 a.m. - 8:35 a.m.

    • Are You Listening? Using Social Studio to Engage with Your Customers
      Join us to learn how to effectively coordinate your Social Media channels with the Social Studio in this hands-on workshop. See how you can connect with your customers by combining the power of Analyze, Publish, and Engage into one tool.

    8:45 a.m. - 9:05 p.m.

    • Five Tips to Get Ready for Lightning
      Are you ready to sell faster and smarter with the new Salesforce Lightning UI? This session is a must for customers looking to migrate to Lightning. Experts will outline key steps you need to take to ensure migration readiness, as well as share best practices from recent customer implementations.

    9:15 a.m. - 9:35 a.m.

    • Creating Customer Journeys Across Marketing, Sales and Service Cloud
      Today’s marketing is about more than just campaigns - it’s every touchpoint with your customer. Join us to discover how to optimize the Marketing Cloud Connect feature in order to better leverage data across Salesforce Marketing, Sales, and Services Clouds, so you can build 1-to-1 relationships with your customers.

    12:00 p.m. - 12:20 p.m.

    • Increase Sales Productivity Insights
      Join us to learn how to boost sales productivity through automation and analytics. Use Salesforce features like Wave Analytics and workflow to track and move deals swiftly through your pipeline.

    12:30 p.m. - 12:50 p.m.

    • Are You Listening? Using Social Studio to Engage with Your Customers
      Join us to learn how to effectively coordinate your Social Media channels with the Social Studio in this hands-on workshop. See how you can connect with your customers by combining the power of Analyze, Publish, and Engage into one tool.

    1:00 p.m. - 1:20 p.m.

    • Five Tips to Get Ready for Lightning
      Are you ready to sell faster and smarter with the new Salesforce Lightning UI? This session is a must for customers looking to migrate to Lightning. Experts will outline key steps you need to take to ensure migration readiness, as well as share best practices from recent customer implementations.

    1:30 p.m. - 1:50 p.m.

    • Creating Customer Journeys Across Marketing, Sales and Service Cloud
      Today’s marketing is about more than just campaigns — it’s every touchpoint with your customer. Join us to discover how to optimize the Marketing Cloud Connect feature in order to better leverage data across Salesforce Marketing, Sales, and Services Clouds, so you can build 1-to-1 relationships with your customers.

    2:00 p.m. - 2:20 p.m.

    • Increase Sales Productivity Insights
      Join us to learn how to boost sales productivity through automation and analytics. Use Salesforce features like Wave Analytics and workflow to track and move deals swiftly through your pipeline.

    2:30 p.m. - 2:50 p.m.

    • Are You Listening? Using Social Studio to Engage with Your Customers
      Join us to learn how to effectively coordinate your Social Media channels with the Social Studio in this hands-on workshop. See how you can connect with your customers by combining the power of Analyze, Publish, and Engage into one tool.

    3:00 p.m. - 3:20 p.m.

    • Five Tips to Get Ready for Lightning
      Are you ready to sell faster and smarter with the new Salesforce Lightning UI? This session is a must for customers looking to migrate to Lightning. Experts will outline key steps you need to take to ensure migration readiness, as well as share best practices from recent customer implementations.

    3:30 p.m. - 3:50 p.m.

    • Creating Customer Journeys Across Marketing, Sales and Service Cloud
      Today’s marketing is about more than just campaigns - it’s every touchpoint with your customer. Join us to discover how to optimize the Marketing Cloud Connect feature in order to better leverage data across Salesforce Marketing, Sales, and Services Clouds, so you can build 1-to-1 relationships with your customers.

    4:00 p.m. - 4:20 p.m.

    • Increase Sales Productivity Insights
      Join us to learn how to boost sales productivity through automation and analytics. Use Salesforce features like Wave Analytics and workflow to track and move deals swiftly through your pipeline.

    4:30 p.m. - 4:50 p.m.

    • Are You Listening? Using Social Studio to Engage with Your Customers
      Join us to learn how to effectively coordinate your Social Media channels with the Social Studio in this hands-on workshop. See how you can connect with your customers by combining the power of Analyze, Publish, and Engage into one tool.

     

    Return to top ›

Salesforce World Tour

Amsterdam · Boston · Chicago · London · CeBIT, Hanover · New York City · Paris
São Paulo · Sydney · Tokyo · Toronto · Washington, D.C.