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Read the reportAgentforce customer stories
Discover how Agentforce transforms your business and brings you into the agentic future. Explore how Agentforce, built on the deeply unified Agentforce 360 Platform, can help you exceed customer expectations, improve employee productivity, and autonomously get work done.
Agentforce takes the World Economic Forum
The Agentforce-powered digital concierge, embedded directly into the Forum’s event app, helps attendees navigate the Annual Meeting, optimize their schedules, and make meaningful connections—simply by starting a chat.
These companies are unleashing digital labor with Agentforce
Customer Story
The hard yards of enterprise AI: What it really takes to make it work.
Bionic CTO James Lomas shares 7 lessons on escaping the AI experimentation trap, integrating with CRM, and focusing on narrow, operational outcomes
Customer Story
DIRECTV’s reps get customers back to watching faster with Agentforce 360.
AI agents and unified data make it easy for support reps to answer complex billing questions.
Customer Story
How DIRECTV went from ideation to Agentforce launch in 10 weeks.
Explore four strategies that helped them build an accurate and secure AI agent for their service teams.
Customer Story
UChicago Medicine shares three Data 360 segmentation tips to get it right with fast ROI.
Learn how this leading teaching hospital is launching targeted marketing campaigns that help save lives.
Customer Story
How UChicago Medicine made patient experience a strategic priority.
Andrew Chang shares how the UChicago School of Medicine made patient experience a strategic priority and got buy-in to do it.
Customer Story
Asymbl Scales Like a Company 10x Their Size with Agentforce
Asymbl saves $575K annually with Agentforce Sales, boosting lead engagement 427% through strategic AI-human sales collaboration on Sales Cloud.
Customer Story
Lennar builds faster, smarter homebuying journeys with Agentforce.
AI agents handle after-hours conversations, schedule tours, and help sellers prioritize leads.
Customer Story
Learn how reMarkable rolled out agent-first customer service and employee IT support in weeks — not months.
Explore the feedback loops, fast fixes, and data improvements that helped reMarkable launch Agentforce quickly.
Customer Story
CaixaBank streamlines workflows with Agentforce.
AI agents and unified data help Spain's leading bank offer more personalized customer service.
Customer Story
The future of service is human and AI
Claudia Nicholls of Simplyhealth explains why AI-and-human collaboration is the future of service and how the company is preparing for it now.
Customer Story
How Salesforce used Agentforce to speed onboarding and make quote creation 75% faster.
Learn the real-world strategies that helped Salesforce create AI agents that save sellers time and help them close more deals.
Customer Story
Rush leads the way in agent-first patient support with Agentforce.
Digital labor will resolve 15% of inquiries with automated refill requests and instant answers.
Customer Story
The United Football League tackles game day support for fans with Agentforce.
Agentforce instantly answers fan questions and turns football data into powerful insights.
Customer Story
From takeoff to smooth landing: How Engine deploys Agentforce with confidence.
Learn how smart topic design, rigorous replica testing, and close monitoring help them build high-performance autonomous agents.
Customer Story
One NZ makes plan changes fast, easy, and convenient with Agentforce.
AI agents provide a self-service, digital-first way for customers to pick a new plan.
Customer Story
Siemens transforms sales through data, AI, and trusted partnerships.
AI agents personalize follow-up on 100% of leads, helping win new customers and drive revenue.
Customer Story
GE Appliances switches on instant, personalized service with Agentforce.
Powered by unified data, autonomous agents help consumers solve appliance issues with ease.
Customer Story
Simplyhealth will multiply service and sales capacity with Agentforce.
AI agents answer FAQs instantly and will provide 24/7 lead management and nurturing.
Customer Story
DeVry supports students from course enrollment to completion with Agentforce
AI agents keep current and prospective students engaged with accurate answers on demand.
Customer Story
Heathrow to ease travel and grow revenue with agent-first experiences.
See how the airport will use AI to personalize experiences for 83 million passengers per year.
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