Set up a rich digital experience with out-of-the-box templates — or build your own custom experience to suit your specific needs.
Help customers quickly find answers with self-service portals and communities.
Give customers a searchable knowledge base to answer questions before they reach your queue. 
Fully utilize your, and other customers’, expertise to resolve cases. With Chatter, you can bring the best responses to the top of any question, so users are confident they have the best answer. 
Guide users to the information that matters most. Curate topics based on popularity, age, featured content, or whatever works for your business.
Empower customers with direct access to data and processes so customers can update their account, access information, and complete any action.
Give customers the power to update their account from any device. Customers can access critical data in their profile, cases, claims or custom objects.
Connect third party systems like ERP and ecommerce in place for customers to access any data and process.
Use Salesforce Knowledge to create a responsive portal where customers can search for answers to their most pressing questions about your product and brand.
Eliminate friction by delivering tailored sales content your partners will love.
Automate forms, processes, and tasks at every step. Create training and certification programs that track partner progress. 
Eliminate lead conflict, automate lead routing, and streamline quoting. And with Einstein AI, partners can intelligently surface the content and files they need to be more productive.
Help partners build, track, and analyze marketing campaigns. Share pre-built materials and allow partners to create co-branded content.
Create, brand, and publish custom digital spaces that shine on any device.
Select from our prebuilt themes and add the color, fonts, and style that match your design or brand. And tailor your experience to cater to a variety of audiences within your site.
Upload and select images for your header, logo, rich content editor, and custom components in our lightweight CMS. Store and access these files in your asset library — or connect content and settings from your old CMS.
Choose from our library of prebuilt, drag-and-drop components with Lightning Community Builder.
Use components to add functionality and connect CRM data.
Use Audience Targeting to control which page, theme, and component is visible to each group and user.
Connect and access data from external sources with clicks. Easily bring in data from legacy systems (SAP, Oracle, Microsoft, you name it).

Quickly create industry-specific experiences with Lightning Bolt solutions. Built by our ecosystem of partners, Lightning Bolts contain industry process flows, app, and components that integrate seamlessly into your experience and with the Salesforce Platform.


Here’s just a few examples of our industry solutions:

Community Cloud is more than templates. See what else we can do.