Conversation Insights Pricing
Gather the most relevant customer data from every interaction.
First, choose the right Conversation Insights edition for your business needs.
Einstein Conversation Insights
Transcribe call notes, flag next steps, and speed up deals with insights from your sales calls.
$
50
USD/User/Month
(Billed annually)
- Call Insights
- Automatic Transcripts
- Call Collections
Sales Engagement (includes Einstein Conversation Insights)
Complete your virtual selling solution with insights and automation in one place.
$
50
USD/User/Month
(Billed annually)
- Guidance Center
- Work Queue
- Lead Scoring
Sales Programs (includes Einstein Conversation Insights)
Empower reps to sell smarter and reach their full potential.
$
100
USD/User/Month
(Billed annually)
- Guidance Center
- Conversation and Revenue Milestones
- Enablement Analytics
Sales Engagement includes access to Conversation Insights. Sales Engagement and Conversation Insights are included in Sales Cloud Unlimited.
Compare editions and top features.
Extend the power of Conversation Insights with these related apps and add-ons.
Sales Engagement
From $50 USD/user/month
Accelerate sales with engagement built directly into your CRM.
Sales Programs
From $100 USD/user/month
Boost seller efficiency and productivity with outcome-based enablement — all in the flow of work.
Then, choose the Success Plan that’s right for your business.
With resources, guidance, and technical support, our three levels of Success Plans help your business get more value from Salesforce and prepare your data for a future with AI.
Standard Success Plan
Set your company up for success with self-guided, always-on resources.
Included in all licenses
- Access to Knowledge Articles, documentation, and Trailhead
- Global Trailblazer Community
Premier Success Plan
Start strong and grow your business with expert guidance and expedited support.
30% of net license fees
- Expert guidance and product education
- Health checks and recommendations
- Access to 24/7 support for business-stopping issues
- Bundled with Unlimited Edition
Signature Success Plan
Get the most value from Salesforce with a proactive partnership and personalized experience.
Contact your account executive
- Designated Customer Success Manager
- Customer Success Score
- Proactive Monitoring and Key Event Management
- Fastest 24/7 support response times
Find your path to AI success with the right experts and apps.
Professional Services and Salesforce Certified Partners provide services to get you started with data and ensure long-term success with AI. Depending on your unique business needs, engaging with either or both can maximize your ROI.
Professional Services
Realize value quickly and become self-sufficient with Salesforce.
Partners
Innovate and grow faster with pre-built apps and expertise on AppExchange.
Ready to take the next step with the world’s #1 AI CRM for Sales?
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Conversation Insights FAQ
Salesforce Conversation Insights is included in multiple editions, including Enterprise and Unlimited Edition. Conversation Insights is also sold in the Sales Engagement add-on for $50 per user per month.
We do not currently offer trial licenses for Conversation Intelligence, but please reach out to us for more information on how Spiff can work for your organization.
No, Conversation Intelligence is not a standard feature of Sales Cloud. It's a separate product that you must purchase in addition to your Sales Cloud subscription. It is often included with the Sales Engagement add-on.
This tool helps your sales team by giving them insights from their calls. It can highlight key moments, track important keywords, and identify trends that can help them close more deals.
Yes, Conversation Intelligence is an add-on to Salesforce Sales Cloud. It is designed to work with your existing CRM data to give you a complete picture of your customer conversations.
Conversation Insights integrates directly with many outside applications, like certain voice and video recording providers to help you connect your data. For systems or applications that don’t have built-in integration, like on-premises data sources, you can purchase licenses of MuleSoft, work with our integration partners, or use apps on AppExchange. Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.
We offer several advisory, adoption, and support plans to our customers. To learn more, visit the Customer Success Group.
Most Salesforce products use annual contracts, but Salesforce subscription terms vary. Chat with a sales representative to discuss payment and billing options for Conversation Insights.
Conversation Insights plans are billed annually.
* This edition requires an annual contract.
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
This page is provided for information purposes only and is not warranted to be error-free, nor is it subject to any other warranties.