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Order Management
Cut costs and drive efficient growth with the customer-first, distributed Order Management system built directly into your CRM.
What can you do with an ecommerce Order Management system?
Cut fulfillment costs, drive service agent efficiency, and automate manual tasks to delight customers with every order.
Lower fulfillment costs and make your service center more efficient.
Use intelligent, agentic skills to dynamically resolve order fulfillment exceptions. Empower operations managers with automated decision-making tools that optimize fulfillment paths and ensure every order meets customer delivery promise.
Drive service center efficiency and cut costs with agentic Order Support skills embedded directly into your Agentforce experience. Offer self-service order status, cancellation, and returns on any channel.
Seamlessly service omni-channel orders with Order Support.
Harness the full power of the Customer 360 . Give agents contextual data like order history, customer records, payment terms, service tools — all on one screen.
Transform your service center into a revenue generator that decreases costs and increases customer loyalty.
Simplify complex order routing with Distributed Order Management
Build fulfillment workflows fast and see ROI faster with drag-and-drop tools. Start with prebuilt supply chain workflows and extend as you grow.
Increase conversions with personalized delivery promises based on inventory availability, sourcing locations, and carrier transit times. Cut costs by automatically identifying the closest fulfillment location to minimize splits and delivery time. Increase revenue and conversion rates by displaying estimates on the product page and at checkout.
Upgrade in-store shopping and fulfillment so associates can provide personalized experiences. Give insight into connected store data like product inventory and more.
Fulfill faster with real-time, Omni-Channel Inventory.
Connect commerce experiences with real-time inventory visibility.
Organize inventory by location to enable shop-by-store and buy online, pick up in-store capabilities.
Extend the power of order management with these related products.
Digital Storefronts
Deliver commerce your way with templates, composable storefronts, headless APIs, or all three.
Contact Center
Boost ROI in your contact center by delivering intelligent, efficient service across all channels at scale.
Digital Customer Engagement
Lower costs and boost customer satisfaction with personalized experiences on your customers' favorite channels.
Get the most out of your ecommerce order management system with thousands of partner apps and experts.
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Order Management FAQ
Order Management is the process of capturing, routing and supporting customer orders from any channel. Order management systems track orders placed, allocate and surface inventory, and route orders sustainably all in one customer centric solution.
A CRM focuses on managing and nurturing your customer relationships including making a sale or managing a service case. Salesforce OMS is built directly into your CRM so you can differentiate your customers delivery and order support experience like offering same day shipping, curbside pickup or self service returns.
Order management software brings together connected customer data, order data, and tools to help you efficiently service orders and drive loyal experiences. Plus, with order fulfillment software and automation, you'll deliver every product with speed, cost and sustainability.
To choose the right order management consider your business needs and where your customers expectations are. Evaluate your current order fulfillment and order support strategies and see if those allow you to scale in the way your customers expect. Look into how you are using connected data to your advantage, automation tools to help you differentiate every delivery and the ease of use of tools for your service center agents to be efficient.
Fulfill your customers orders faster, reduce shipping costs and drive service agent efficiency for delightful post purchase experiences.