Scale support and increase agent productivity with Einstein for Service — artificial intelligence for customer service.
Help customers resolve top, routine issues with Einstein Bots — Salesforce chatbots that can take action like checking claims status or modifying orders using natural language processing on real-time channels like chat and messaging.
Immediately engage your customers with Einstein Bots on the front line. For more complex requests, Einstein Bots can collect and qualify customer information for seamless handoff to agents.
Combine your business rules and predictive models to surface the right offer at the right time in any self-service experience for every customer with Einstein Next Best Action. Unlock insights from your data — both Salesforce data and 3rd party data — to deliver recommended actions, real-time, right in the agent workspace.
Save your agents time and help them resolve issues faster with Einstein Case Classification. Use AI to analyze incoming cases and predict case fields for any language, enabling faster triage.
 
Einstein is simple to set up, train, and deploy with native Salesforce UI and intuitive controls. Create CRM-connected chatbots linked to business processes and back-end systems with clicks, not code, in the Einstein Bot Builder. Because Einstein is native to our platform, it works across Service Cloud, your channels, and all your CRM data.
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