See all of the features — from live chat to searching the knowledge base and more — that make Service Cloud Lightning the world’s #1 customer service solution.


Closing cases faster keeps your customers happy and saves you money at the same time.


Unify your agent experience with the Lightning Console from Service Cloud. Our customer service management solution puts all the information your representatives need at their fingertips, all in one console. Agents can manage cases faster, track customer history, view dashboards, and a lot more. All in a single view. No multiple tabs. No switching software.

Live chat software, Live Agent, is an online tool that allows a customer to communicate with a service agent via the web. Customers and prospects alike respond favorably to this form of real-time, personalized interaction. With Live Agent from Service Cloud you can have agents ready to field questions 24/7.

Give your customers the answers they need whenever they need them.


Communities give customers the self-service portals and discussion forums they need to get the answers they want quickly, anytime and anywhere. Communities do more than just allow customers to help themselves and each other, they also afford your agents and employees greater potential for customer engagement. Either way, customers win by getting the right answers faster.

Whether for customer self-service or to enable agents to find the right answer faster, knowledge management is one of the best ways to provide excellent customer care. Help your customers help themselves and help your agents work smarter with easy access to articles, FAQs, and the collective wisdom of the community.

Every customer is a unique individual with unique needs.


Turn service from a transaction into a conversation by engaging on popular messaging apps. Customers can access service anywhere, and agents are empowered to respond faster, with the information they need to personalize every message.

Now you can take some of the most popular and game-changing features of Service Cloud and drop them right into your website or apps. With Snap-ins, you can integrate customer support features like Knowledge, case management, Live Agent (chat), and SOS video chat seamlessly. Customers and agents can resolve issues faster, anywhere they happen to be.

Introducing Service Wave Analytics, the app that brings the power of Wave to all of your Salesforce data. Currently in pilot, Service Wave Analytics helps your whole service team level up to deliver an amazing customer experience.

Deliver great customer service on their channel of choice, anywhere from popular social-media hubs to text messages and more.


From the phone to the field, Field Service Lightning is the way to ensure that you can deliver world-class customer service in on-site interactions. Create work orders, dispatch the right field technician for the job, and monitor performance in the field.

Omni-Channel Presence and Routing helps you deliver smarter service faster. By helping route work to the most appropriate and available employee, the task is always matched to the person with the right skill set and the time to solve the problem. Better still, your operation is both more efficient and more transparent.

Give your customer-service team the tools to create and manage cases via social media channels. With Service Cloud’s social customer service tools, your team can create, edit, and track performance on most social media platforms.

See firsthand how Salesforce is revolutionizing customer service with a free Service Cloud trial.  You can also join our Success Community to learn from other users, and help your business thrive.

OR CALL 1-800-667-6398