Unify your agent experience with the Lightning Console from Service Cloud. Our customer service management solution puts all the information your representatives need at their fingertips, all in one console. Agents can manage cases faster, track customer history, view dashboards, and a lot more. All in a single view. No multiple tabs. No switching software.
Live chat software, Live Agent, is an online tool that allows a customer to communicate with a service agent via the web. Customers and prospects alike respond favorably to this form of real-time, personalized interaction. With Live Agent from Service Cloud you can have agents ready to field questions 24/7.
Communities give customers the self-service portals and discussion forums they need to get the answers they want quickly, anytime and anywhere. Communities do more than just allow customers to help themselves and each other, they also afford your agents and employees greater potential for customer engagement. Either way, customers win by getting the right answers faster.
Whether for customer self-service or to enable agents to find the right answer faster, knowledge management is one of the best ways to provide excellent customer care. Help your customers help themselves and help your agents work smarter with easy access to articles, FAQs, and the collective wisdom of the community.
Turn service from a transaction into a conversation by engaging on popular messaging apps. Customers can access service anywhere, and agents are empowered to respond faster, with the information they need to personalize every message.
Now you can take some of the most popular and game-changing features of Service Cloud and drop them right into your website or apps. With Snap-ins, you can integrate customer support features like Knowledge, case management, Live Agent (chat), and SOS video chat seamlessly. Customers and agents can resolve issues faster, anywhere they happen to be.
Introducing Service Wave Analytics, the app that brings the power of Wave to all of your Salesforce data. Currently in pilot, Service Wave Analytics helps your whole service team level up to deliver an amazing customer experience.