Deliver a better customer experience when you provide a better agent experience.

Give agents a service solution that offers a holistic view of every customer interaction across your business. Agents with reliable tools close cases faster and turn every conversation into brand loyalty. Management can run efficient support teams with prebuilt performance dashboards and apps with AI-powered insights.
 
 
Agent Workspace
Put productivity tools like macros, keyboard shortcuts, and ready-to-use templates at your agents’ fingertips along with a 360-degree view of every customer.
Case Management
Resolve cases faster by combining streamlined processes with easy access to the full details, context, and history of every case and customer interaction for a complete customer service solution.
 
Knowledge Management
Drive quick case resolution and maximize agent productivity with recommended articles and optimized article search.
Service Process Automation
Customize and automate any service or approval process with drag-and-drop simplicity using Lightning Flow. 
 
Omni-Channel Routing
Deliver smarter service by automatically matching cases to the agent with the best skill set to solve them.
Service Analytics
Make your team and business smarter with prebuilt dashboards and apps and AI-powered insights and predictions.
 
Telephony Integration
Integrate with the most popular CTI systems. Log notes instantly when customers call. Plus, manage calls from within the console without touching the phone.
Automation with Macros
Free up your support agents by automating common, repetitive, multistep tasks to resolve customer issues more efficiently. 
 
Asset and Order Management
Track customers’ assets, orders, support history, and more, in one place for a complete view of their activity.
 
How Salesforce uses Salesforce to make the world’s happiest customers.
New video — go inside our Customer Success Center to see how our agents achieve a >9.0 CSAT with the Lightning Service Console.

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