Create and manage work orders for field service operations and instantly view Knowledge articles and track SLA compliance with Milestones. Work orders are integrated with Accounts, Contacts, Assets, Cases, Entitlements, and other object so you can pull in data across Salesforce.
Instantly book truth-based service appointments from Agent Console or a Customer Community. And with intelligent scheduling, jobs are automatically assigned to the right resource based on time, skills, location, and any business rules to increase employee productivity.
The dispatcher console provides a complete view of all resources and scheduled appointments. Immediately see alerts for issues that need attention and take action. Manage service delivery in real-time to reduce missed service appointments and eliminate unnecessary truck rolls by intelligently optimizing resource schedules with one-click.
The Field Service Lightning mobile app* brings the full power of on-site job management to your mobile workforce. Improve first visit resolution by arming mobile employees with this best-in-class mobile solution that delivers job schedules, visibility into van stock and inventory, knowledge articles, and real-time collaboration while they’re on the go, regardless of cell phone connectivity. This mobile app can be tailored to provide your mobile workforce with exactly what they need.