Great customer service is more than just solving customer issues. It's about understanding everything that matters to your customer. See how the world's most intelligent service platform helps you drive customer satisfaction, right out-of-the-box.
 
• Customer profiles in one view
• Case histories for full context
• Drag and drop customization

 
 
Suggested knowledge, complete customer information, and productivity tools are all at the agent's fingertips. Answer questions correctly the first time, anticipate needs, and deliver Lightning-fast service every time.
Customers expect fast, personalized service regardless of the channel. Lightning Service Console brings cases from every channel into one place, along with customer profiles, purchasing history, account information – you name it. No more asking for the same info again and again.
The Lightning Service Console lets you drag and drop to customize and put the information that your agents need front and center. Built-in best practices and an intuitive design offer the quickest path to their most frequently used actions.
You can start delivering Lightning-fast customer service in a few easy steps! Plus, access our Success Community to learn from other users, and more.
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