Great customer service is more than just solving customer issues. It's about understanding everything that matters to your customer. See how the world's most intelligent service app helps you drive customer satisfaction.
• Customer profiles in one view
• Case histories for full context
• Dashboards to optimize performance
Knowledge, subject matter experts, and profiles are all at the agent’s fingertips. Answer questions correctly the first time, anticipate needs, and deliver world-class service every time.
Customers expect fast, personalized service regardless of the channel. Lightning Console brings cases from every channel into one place, along with customer profiles, purchasing history, account information – you name it. No more asking for the same info again and again.
The Lightning Console puts the information that your agents need front and center. It’s intuitive design always offers the quickest path to their most frequently used actions.
