Finally, one of the biggest areas in which modern technology is having a positive effect is in how government employees are managed. This extends to everything from how employees are recruited and hired, to payroll, digitizing benefits, and especially training. Managers can use cloud-based systems to engage new recruits in the onboarding process, personalize training, and continue to engage them throughout their employment — boosting retention rates as well as overall productivity.
Managers can also use cloud-based platforms for various productivity tools, such as managing employee schedules. This is particularly useful in agencies where field service is necessary. Field agents can log into devices from anywhere and receive real time updates with the latest requests, as well as instantly seeing any pertinent information at the touch of a button.
The United States is certainly leading the way when it comes to e-government services. Citizens, businesses, and government employees across the nation have access to a variety of tools that make collaboration and a smooth-running government much easier. However, there is a lack of consistency that makes it apparent that there is still much room for improvement.
Whether we are talking about G2C, G2B, G2G, or G2E, more effective e-governance can be achieved in each of these areas through the use of a platform like Salesforce Government Cloud. Taking advantage of smart tools like this can help government agencies to not only bridge the gap to a more comprehensive digital experience, but help the United States to continue to blaze a trail towards the future of e-government.