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Chapter 1

Raising Concerns and Questions

At Salesforce we strive to create an environment where people feel comfortable raising questions, reporting concerns, and seeking help.

If you are ever unsure of how to handle something or have a concern about potential misconduct, policy violations, or illegal activity, it is important that you speak up. If you experience, believe you have experienced, witness, or hear about discrimination, harassment, bullying, retaliation, or any other conduct that violates this Code of Conduct, other Salesforce policies, or the law, you have a duty to raise this.

Remember: Salesforce depends on its people to raise concerns and questions in order to take appropriate action. The company can’t address a concern that it does not know about.

If you have questions or want to raise a concern, it’s easy to speak up using one of these resources: 

  • The EthicsPoint reporting line
  • Employee Success (ES) through BaseCamp
  • The Global Ethics & Integrity team
  • Your manager or another manager you trust

EthicsPoint is our confidential reporting line, operated by an independent third party engaged by Salesforce. It is available 24 hours a day, seven days a week, and every day of the year, in multiple languages. Reports can be made online or via telephone (refer to the link for details on the toll-free telephone numbers). While we encourage you to identify yourself when making a report, you have the option of remaining anonymous, where permitted by local law.

  • When reporting concerns to EthicsPoint, you will be given a case number and a special access code (called a report key). You can use the report key to check the status of your report and provide additional details and follow-up information.       

In addition, some locations have whistleblower legislation that requires particular processes.  See the Location-specific Whistleblower Guidance for more information. Please note that nothing in this Code should be construed as limiting or preventing your ability to report wrongdoing to any government agencies.

Chapter 2

What Happens When I Raise A Concern?

If you are contacted to participate in a company investigation, you have a duty to cooperate, tell the truth, and maintain appropriate confidentiality.

1
Your report will be reviewed to determine if an investigation is warranted.
2
If warranted, qualified personnel will be assigned to conduct the investigation.
3
If you provide your name, Salesforce will take reasonable steps to keep your identity confidential. The information in your report will only be shared on a need-to-know basis.
4
We expect everyone involved in the investigation process to cooperate respectfully, fully and honestly, without trying to control or influence the investigation in any manner.
5
If misconduct is confirmed, the appropriate business leaders will take corrective or disciplinary action, up to and including termination of employment, in accordance with local laws and regulations.
If you are contacted to participate in a company investigation, you have a duty to cooperate, tell the truth, and maintain appropriate confidentiality.
Chapter 3

Zero Tolerance For Retaliation

Salesforce does not tolerate retaliation of any kind against anyone who makes a report in good faith or who participates in an investigation. A good-faith report means that you genuinely believe that the concern you are raising is real. Retaliation is prohibited, is itself a violation of our Code, and when substantiated will result in disciplinary action.

If you witness retaliation or believe you've been retaliated against, please log a ticket with Employee Success (ES) through BaseCamp so it can be duly investigated.

Retaliation refers to taking any action to either punish someone for, or to prevent someone from, making a report or participating in an investigation. Examples of retaliation include:

  • Adverse employment actions
  • Threats, harassment, or bullying
  • Exclusion from certain projects or social activities