Grow faster for free.
See value from day one with the free CRM built for small businesses. Stop juggling spreadsheets and disconnected tools— bring customer activity, service cases, pipeline, and marketing together in one place.
Find the suite that’s right for you.
Free Suite
The free CRM for getting started. Track customers and leads in one place — for up to 2 users.
$
0
USD/User/Month
(No contract or credit card required. Comes with 2 user licenses.)
- Easy setup with guided onboarding
- Lead, Account, Contact, and Opportunity Management
- Service Case Management & Simple Email Marketing
- Connected Slack Conversations
Starter Suite
The connected CRM for small teams. Automate sales, service, marketing journeys, and commerce in one unified system.
$
25
USD/User/Month
(Starting price. Transaction fees apply. Billed monthly or annually.)
- Everything in Free plus built-in Sales Flows, Lead Routing
- Email to Case Management
- Dynamic Email Marketing, Forms, and Analytics
- Secure payment links and e-commerce storefront
Pro Suite
The CRM for growing, more complex businesses. Get deeper visibility, more customization, and extend your system with third-party apps.
$
100
USD/User/Month
(Starting price. Transaction fees apply. Billed annually. Contract required.)
- Everything in Starter plus Enhanced, Real-Time Chat
- Sales Quoting and Forecasting
- Greater Customization, Automation+ Access to AppExchange
- Premier Support (add-on)
Put Salesforce to work for you — free.
What can you do Inside Free CRM Starter Suite?
See value fast with quick setup.
Start organizing your customers from day one with simple onboarding, intuitive navigation, and quick settings that help you hit the ground running.
Keep everything in one place.
Bring your sales, service, email marketing, and Slack conversations together so you can track work, follow up, and stay organized without juggling multiple apps.
Get more done every day.
Boost productivity with a complete view of your leads, accounts, and conversations — helping you stay on top of tasks and move work forward with ease
Make informed decisions early on.
Use simple reports and dashboards to understand what’s happening across sales, service, and marketing — so you know where to focus and what’s working.
Stay organized, sell smarter, and move deals forward .
Keep your deals moving.
Track leads and deals with simple sales flows and connected email and activity capture, so you always know what needs attention and can follow up on time.
Focus on the right opportunities.
See clear deal stages and up-to-date customer history that help you understand where each opportunity stands — and where to put your time for the biggest impact.
Understand what’s working.
Simple pipeline analytics show deal progress, performance, and next steps — all in one place.
Resolve issues faster and stay organized from day one.
Keep every case moving.
Track and respond to customer issues with simple case management and email-to-case, so you always know what’s open, what needs attention, and what to do next.
Resolve issues with confidence.
Use built-in knowledge and an easy service console to respond quickly and deliver consistent, reliable answers every time.
See what’s happening in your queue.
View case volume, trends, and response activity with simple analytics that help you understand where customers need support most.
Stay connected and reach your audience with ease.
Reach the right people at the right time.
Create and send emails using simple send lists and ready-made templates, so you can connect with customers quickly and clearly.
Stay connected.
Keep in touch with straightforward email tools that make it easy to share updates and stay present with your audience.
Drive team productivity with Slack included in Suites.
Collaborate with a connected workspace.
Connect your customer data from CRM even more quickly for contextualized conversations with automated setup
Bring conversations into Salesforce.
Unify real-time conversations in a single, connected experience across Slack and Salesforce for enhanced collaboration.
Increase productivity with Slack.
Instantly connect with coworkers, business partners, and stakeholders via audio, video, or screen share to make decisions faster.
Explore Salesforce Suites for every stage of growth.
See value from day one with solutions built to grow with you. Get up and running quickly with guided setup and built-in support. Automation and AI handle the busy work, so you have clear visibility to make confident decisions as your business grows.
Free Suite
The free CRM for getting started. Organize leads, track customers, and see your business in one place — at no cost.
Starter Suite
The connected CRM for small teams. Automate sales, service, marketing journeys, commerce, plus Slack in one unified system and start working more efficiently from day one.
Pro Suite
The CRM for growing businesses that need more control and insight. Scale with advanced tools, deeper visibility, and flexibility as your business gets more complex.
Ready for more of everything? Time for Starter Suite.
When businesses need more users, more automation, and more insights, Starter Suite is the seamless upgrade that maintains ease of use while bringing the power of enhanced Marketing Cloud segmentation, Pay Now links, a Commerce Storefront, and more.
Explore a variety of self-service resources for small businesses.
Check out these resources designed to help you get started with Salesforce. We always have new, exciting ways for you to learn and find support as you grow.
Ready to take the next step with the world’s #1 CRM for growing businesses?
Get Salesforce. Free.
Hit the ground running fast with out-of-the-box CRM tools all in one place, for free.
Talk to an expert.
Tell us a bit more so the right person can reach out faster.
Watch a Starter Suite demo.
See how Starter can help your business succeed today.
Free CRM Frequently Asked Questions
Salesforce's free CRM, Free Suite, is an easy, cost-free way for individuals and small businesses to get started with Salesforce CRM. Switch from unwieldy spreadsheets to an intuitive CRM that keeps your customer data organized in one place.
- Guided onboarding and suggested actions enable you to quickly and easily import your data and get up and running in no time
- Essential sales features provide you with a clear picture of your sales pipeline and opportunities
- Essential service features enable you to close customer cases faster using case and knowledge management
- Your data remains accurate, updated, and complete
Yes, it’s really free, with no expiration limit. As long as you log in regularly, you can use our free CRM for as long as you’d like.
Free Suite includes essential features across sales, service, and marketing:
Sales features include:
- Account, Contact, Lead, and Opportunity Management
- Task Management and Activity Feed
- Customizable Reports and Dashboards
- Products and One Pricebook
Service features include:
- Case Management
- Knowledge Management
Marketing features include:
- Simple email builder with out-of-the-box, customizable email templates
- Send up to 100 marketing emails per month
See our edition comparison chart to compare features across our small business suites.
Free Suite has a 2 user maximum. For 3 or more users to have access to Salesforce, consider one of our paid offerings.
Free users can receive real-time 24/7 support via the Agentforce chat bot on help.salesforce.com. Access to Standard, Premier or Signature support is available for paid editions.
We make it easy to upgrade to the CRM that makes the most sense for your business needs. No matter which edition you start with, all editions are built on the trusted Salesforce platform, ensuring you can easily scale your business with seamless upgrade options.
For example, if products and price books are important to your business, Starter Suite provides both features. If you're looking for forecasting and quoting functionality, Pro Suite includes these features. Check out this resource to learn more about our paid offerings or Contact Us to be connected to an expert.