Agentforce 1 Service Edition is the best of Salesforce for Service.
Learn more.Service Pricing
Explore customer service and Service Cloud pricing to find the right solutions for your business.
First, choose the right Service Cloud edition for your business needs.
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
Compare editions and top features.
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1. Slack is not currently supported in Premier or Signature Success Plans.
2. Included for any Service Cloud user but they require a Slack license to join the swarm channel.
3. Slack Enterprise Grid license included per license of Agentforce 1 Service Edition.
4. Agentforce for Service and Agentforce 1 Service Edition: Limited credits included. Additional credits available for purchase.
5. Regional availability based on Stripe Availability.
6. USA Only — October Release.
Commerce features subject to GMV fees.
Extend the power of Service Cloud with these related apps and add-ons.
Agentforce for Service
Transform your workflow with purpose-built AI that’s predictive, generative, and autonomous. With Agentforce, your can deliver smarter and faster service that works across every channel.
Field Service
Streamline operations, boost profits, and increase happiness for your field team and customers.
Visual Remote Assistant
Improve first-time fix rates with real-time remote service and access to expert assistance.
Service Portal
Deflect cases, cut costs, and boost efficiency by empowering your customers to find answers first.
Digital Engagement
Deliver seamless, personalized conversational experiences across channels — at scale.
Salesforce Voice
Reduce call volume and speed up call resolution by uniting cloud telephony and Salesforce CRM.
Customer Signals Intelligence
Turn sentiment insights into real-time action that boost customer satisfaction.
HR Service
Scale employee support and deliver easy-to-use experiences that employees love.
Then, choose the Success Plan that’s right for your business.
With resources, guidance, and technical support, our three levels of Success Plans help your business get more value from Salesforce and prepare your data for a future with AI.
Find your path to AI success with the right experts and apps.
Professional Services and Salesforce Certified Partners provide services to get you started with data and ensure long-term success with AI. Depending on your unique business needs, engaging with either or both can maximize your ROI.
Professional Services
Realize value quickly and become self-sufficient with Salesforce.
Partners
Innovate and grow faster with pre-built apps and expertise on AppExchange.
Ready to take the next step with the service solution built on the world’s #1 CRM?
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Try Service Cloud free for 30 days. No credit card, no installations.
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Service Cloud Pricing FAQ
Salesforce has all kinds of add-ons, apps, and additional products to help your company stay ahead in your industry. Call us at 1-800-664-9073 to discuss exactly what kind of products you’re looking to add and how we can help.
We know things don’t always go according to plan, and we’re here and will try our best to support. Reach out to a sales representative at 1-800-664-9073 to discuss options.
In many cases, Salesforce products integrate directly with many outside applications and systems to help you connect your data. For those that don’t have built-in integration, like on-premises data sources, you can purchase licenses of MuleSoft, work with our integration partners, or use apps on AppExchange. Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.
We offer several advisory, adoption, and support plans to our customers. To learn more, visit Success Plans.
Most Salesforce products use annual contracts, but Salesforce subscription terms vary. Chat with a sales representative to discuss payment and billing options for your products.
You can add products or upgrade at any time, but some products may need to scale together. Reach out to our sales department at 1-800-664-9073 to see what works for your business.
* This edition requires an annual contract. This page is provided for informational purposes only and is subject to change. Contact a sales representative for detailed pricing information.