Agenda

We’re featuring 20 sessions with trailblazing innovators who are  transforming their businesses through service, along with hands-on demos of the world’s #1 customer service platform, and much more. You’ll be challenged, enlightened, and motivated. And you’ll walk away ready to turn every customer experience into a lasting connection.
 

Monday, May 13

 

10:30 a.m.–2:00 p.m.

Event Check-in

1:00 p.m.–5:00 p.m.

Volunteer Event

6:30 p.m.–8:30 p.m.

Evening Welcome Reception

Tuesday, May 14

 

7:45 a.m.

Event Check-in Open

8:00 a.m.–9:00 a.m.

Breakfast and "Ask the Experts" in the Campground

9:00 a.m.

Service Edge Summit Welcome and Keynote

10:00 a.m.

11:15 a.m.–12:00 p.m.

Trailblazer, Industry, and Solutions Breakouts

12:00 p.m.–1:00 p.m.

Lunch and "Ask the Experts" in the Campground

1:00 p.m.–5:00 p.m.

Trailblazer, Industry, and Solutions Breakouts

7:00 p.m.–10:00 p.m.

“A Night of Harmony” at The Musical Instrument Museum

Wednesday, May 15

 

7:00 a.m.–8:00 a.m.

Breakfast and "Ask the Experts" in the Campground

8:00 a.m.–12:00 p.m.

Trailblazer, Industry, and Solutions Breakouts

12:00 p.m.–1:00 p.m.

Lunch and "Ask the Experts" in the Campground

1:00 p.m.–3:45 p.m.

Trailblazer, Industry, and Solutions Breakouts

4:00 p.m.

Closing Panel: Tales From the Trail

 

Keep the conversation going.

Join the Trailblazer Community to continue sharing ideas that transform service and deliver more than a smile.