The growing demand for managers and agents with soft skills and business acumen is critical to building lasting customer relationships. How do you skill up your contact center workforce to meet the rising expectations of your customers? Join us to discover strategies that will help you attract, build, and retain a world-class customer service organization.
Workshop content is by customers for customers. You’ll leave with:
Resources that help shore the gaps in contact center workforce training
Tools to empower and motivate teams
Fresh perspectives on how to connect top performers with clear career pathways