Trailblazers for the Future

Technology works better with a customer service superstar with the business skills to match.

Join our training courses as we help your team develop the organizational behavior, soft skills, EQ, and business acumen to succeed and thrive in the future of customer service and AI.

The best agents are future-proof.


Technology is indeed the future, but not all of it. So, much of a company’s success will be based squarely on the human side of customer service. Businesses with the right balance of organizational behavior, soft skills, EQ, and business acumen will always find ways to thrive.

Salesforce is invested in helping you establish your team as a world-class customer service organization through a series of skill-building workshops designed to get everyone ready for a future with AI. Without great customer service agents, technology can’t reach its potential.

You will learn how to deliver connected, personalized, and empathetic interactions based on heightened customer expectations — and how to train your agents to do the same.  


Turn best practices into skill sets.

Join fellow Trailblazers for a complimentary workshop with content created by industry thought leaders, Salesforce service experts, and customers like you for customers like you. And if you can’t attend a live workshop, you can find the training content and best practices online with Trailhead.

Dates and locations for 2020 Trailblazers for the Future events coming soon. Stay tuned!


Join the Service Trailblazer Community.

Keep the conversation going to learn, innovate, and grow.