Salesforce lets community members and support agents contribute questions and crowdsource answers. Integration with Service Cloud means no question goes unanswered and allows agents to focus on the most difficult cases.
Easily customize your Customer Community or Employee Community to fit your brand’s personality. Create stunning, simple-to-use environments to make your communities an interactive extension of your brand.
Give your customers the self-service portals, discussion forums, and access to the answers they need quickly, anytime, and from their laptop, tablet, or mobile device. Empower your customers with Communities by Service Cloud. With self-service communities,you can provide your representatives and employees the tools for greater customer engagement that will resolve problems and answer questions faster.