Give customers a place to find the answers they need quickly, anytime, and from any device. And give your agents and employees tools for greater engagement and faster problem solving.


Salesforce lets community members and support agents contribute questions and crowdsource answers. Integration with Service Cloud means no question goes unanswered and allows agents to focus on the most difficult cases.

Easily customize your Customer Community or Employee Community to fit your brand’s personality. Create stunning, simple-to-use environments to make your communities an interactive extension of your brand.

Agents and employees can use Employee Communities to crowdsource problems and share solutions internally. They’ll be able to tackle anything that comes their way and uncover the best solutions.

You can start delivering lightning-fast customer service in a few easy steps. Plus, access our Success Community to learn from other users, and more.
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