Ensure mission advantage.

Modernize and transform with secure, trusted PaaS and SaaS. Experience process automation and business intelligence that’s simple to use, mobile-ready, and adaptable. From delivering apps fast to enhancing large, integrated systems, the Salesforce Platform enables personnel success.

Talent Management


Keep all your troops marching along with:

  • Process automation from hire to retire
  • Accelerated recruitment and onboarding
  • Career tracking, training, and readiness
  • Self-service portals and help desks
  • Mobile-ready capabilities
Attract top talent and empower personnel and staff with Salesforce’s talent management platform. Built-in intelligence and analytics help you maintain total force strength.

Patient Relationship Management


Improve continuity of care, the patient experience, and program outcomes through:

  • End-to-end patient interaction
  • Virtual health (remote visits, groups, monitoring)
  • Advanced analytics
  • Partnership with Cerner
Increase productivity and cost-effectiveness for personnel and their families with patient-centric care, from scheduling appointments to delivering remote healthcare.

Supplier Relationship Management


Drive partnerships, innovation, and efficiencies while identifying risk through:

  • A 360-degree view of the supply chain
  • Process automation that scales for strategic sourcing, supply chain, compliance, and risk analysis
  • Communities and self-service tools to engage suppliers, partners, and employees, and to track performance
Streamline and automate processes throughout the supplier lifecycle, from procurement to inventory management.

Modernization and Innovation


Increase your organization’s productivity with:

  • Ready-to-use apps from Salesforce and its partner ecosystem
  • Low-code and no-code workflow and approval automation
  • Integration with other clouds, ERPs, and legacy systems
  • Mobile-ready capabilities
Leverage powerful out-of-the-box capabilities to develop apps and automate processes across core business functions. Seamlessly connect to enterprise systems, data, and devices, while gaining business insights and maintaining advanced security.

Talent Management

Transform talent management into personalized programs and services personnel and civilian staff need to succeed. Help personnel progress along career paths with process automation, intelligent insights, communities, and mobile tools--all the while identifying and filling critical talent gaps. Also see Platform, Service Cloud, and Community Cloud.

Process Automation

  • Mobile-ready
  • Drag-and-drop simplicity
  • Profile management
  • Recruitment, onboarding, and career tracking
  • Scheduling and digital notifications
  • Case prioritization and escalation
  • Predictive analytics, recommendations and dashboards

Self-Service Portals and Help Desks

  • Full omnichannel support
  • Repositories and search engines for:
  • Information
  • Policies and guidance
  • Common business support functions (IT, benefits, travel)
  • Solutions to common problems
  • Predictive analytics and recommendations
  • E-blasts and campaigns

Communities and Knowledge Sharing

  • Easy-to-build, customizable communities
  • Engagement tools (groups, chat, files)
  • Reward system (badges, peer recognition, ranking systems)
  • Dashboards and metrics

Increase Employee Productivity and Satisfaction

  • Score recruits and manage offers
  • Develop onboarding that prepares new recruits, from IT administration to general and specialized training
  • Measure personnel, recruiter, and program performance
  • Analyze success factors and conditions for proactive engagement
  • Make services available anywhere at any time
  • Minimize administrative tasks

Reimagine Talent Management

  • Deliver smarter support--anywhere, any time
  • Enable recruits and personnel to easily find answers to common questions and problems
  • Keep stakeholders informed
  • Analyze utilization rates and patterns
  • Help staff focus on business goals, not administrative tasks

Power Cross-Functional Collaboration

  • Promote collaboration and innovation
  • Offer continuous policy guidance, as well as learning and mentoring opportunities
  • Use metrics, manage groups, and keep them engaged and active


Patient Relationship Management

Through digital patient engagement, health systems and medical treatment facilities improve health outcomes for personnel, civilian staff, and their families. Create a patient-centered experience, from scheduling appointments to delivering remote health services anywhere, any time. Also see Healthcare Solutions and the Salesforce partnership with Cerner.

End-to-End Patient Interaction

  • Patient profile management
  • Scheduling and digital notifications
  • Case management
  • Analytics, recommendations, dashboards, and reports
  • Wellness, care tracking, and health maintenance

Virtual Health

  • Remote visits (video, mobile)
  • Remote health monitoring
  • Virtual groups for patients and providers
  • Self-service portals
  • Searchable repositories for users to access information, policies, and answers to common questions
  • Health campaigns and communications
  • Surveys and questionnaires


  • Partnership with Cerner
  • Single engagement layer for enterprise systems

Improve Continuity of Care

  • Identify and take action on patient health risks
  • Analyze care and treatment readiness
  • Prioritize and escalate cases
  • Track provider productivity
  • Manage risk
  • Realize cost savings 
  • Standardize operations across large health care systems

Empower Patients and Providers

  • Deliver healthcare internationally, in unique operating environment
  • Educate patients (wellness, prevention, new programs)
  • Assist patients with pre-treatment protocols
  • Train providers
  • Gain insights 
  • Improve perception, engagement, and satisfaction

Extend the Power of the Platform

  • Align Patient Relationship Management with electronic health record systems
  • Align disparate systems and data sources, whether they be cloud, large on-prem systems, such as ERPs, or legacy

Supplier Relationship Management

Engage suppliers and align partnerships with mission needs and performance standards. Streamline procurement and supply chain processes while gaining insights on top strategic suppliers, spend, and risk. Unlock, information tied up in different systems with a common platform. Also see Manufacturing Solutions.

Contract Management and Procurement

  • Point-and-click administration
  • Supplier contact and data management
  • Intelligent insights and recommendations 
  • Standardized contract templates:
  • Intuitive contract wizards
  • Clause libraries
  • Conditional document assembly
  • Alerts and notifications
  • eSignature capabilities
  • Strategic sourcing

Supplier Engagement

  • Easy-to-build, customizable self-service communities and portals
  • Supplier outreach (e-blasts, searchable knowledge articles, intelligent content recommendations)
  • Integration with learning platforms
  • Outreach and performance surveys
  • Dashboards and metrics
  • Cutting-edge, offline-first mobile experience with the Field Service Lightning Mobile App

Compliance and Security

  • Workflow for compliance, spending authority, and accounting
  • Risk analysis tools
  • Robust security for all supplier data, contracts, and metrics

Improve Supplier Performance

  • Provide business agility for a frequently changing supplier base
  • Gain visibility into spending, pricing, supplier performance, and employee buying patterns
  • Compare RFP responses
  • Streamline acquisition from issuing RFPs to managing contracts 
  • Keep terms and conditions consistent
  • Negotiate price and payment terms
  • Empower online transactions
  • Track purchase orders and invoices
  • Perform cost analysis and realize savings

Accelerate Innovation

  • Speed supplier onboarding
  • Train suppliers
  • Resolve issues faster
  • Learn about supplier capabilities and innovations
  • Involve suppliers in developing solutions to business problems
  • Gather supplier input and feedback to improve performance
  • Drive market standardization
  • Use the app even with intermittent Internet service

Minimize Risk

  • Trigger compliance reviews
  • Identify suppliers with serious compliance risks
  • Calculate and assess risk (e.g. the impact of failure from one strategic partner)
  • Ensure 24X7 global reliability


Modernization and Innovation

Increase productivity through process automation and unlock data to drive results. Salesforce’s flexible PaaS and SaaS speeds time to market for essential business functions, while freeing up organizations to focus on mission, not complex legacy systems. Also see Platform and MuleSoft Anypoint Platform.

Best-In-Class High Productivity Application PaaS

  • Powerful, out-of-the-box capabilities
  • Intuitive, low-code tools
  • Drag and drop workflow automation 
  • Custom UI
  • Reports, dashboards, and analytics
  • Guided learning to design, develop, and secure apps
  • Mobile-ready


Single engagement layer for enterprise systems


3x Salesforce upgrades per year

Salesforce AppExchange

  • Featuring more than 4,000 partner solutions
  • Components
  • Add-ons


  • Unique multitenant architecture
  • Security and access controls at every level -- infrastructure, network, and application
  • Event monitoring
  • Transaction security
  • Predictive intelligence
  • Trust and transparency

Create a Connected User Experience

  • Align apps to business and user needs while minimizing technical constraints
  • Rapidly prototype app ideas
  • Connect all data, networks, and devices across the organization
  • Get trained on Salesforce fast 

Extend the Power of the Platform

Align disparate systems and data sources, whether they be cloud, on-prem custom apps, or legacy

Transform the Organization

Benefit from Salesforce’s research in AI, automation, mobile, APIs, and security

Speed Time to Market

Find pre-vetted apps for business functions (business development, service, HR, IT), as well as apps that address industry-specific solutions

Stay Secure

  • Leverage robust and flexible security architecture 
  • Stay informed of Salesforce’s security posture and roadmap

Get Future-ready with a Government CRM

Ready to talk more about the capabilities of the Customer 360 Platform for Government? We’ll help you set up a strategy to start connecting people and streamlining processes like never before.