Agentic Enterprise Customer Success
With Salesforce, the world’s best-loved companies elevate humans with AI – acting on trusted context to automate work, scale agency, and engage with customers and each other in a whole new way.
Agentic Enterprises in Action
Customer Story
Grupo Falabella offers fast, convenient order support with Agentforce.
Autonomous agents provide instant answers to FAQ and order status inquiries via WhatsApp.
Customer Story
Pandora makes every online shopper feel like a gem with Agentforce.
AI agents help customers find the perfect jewelry and get instant answers to their questions.
Customer Story
Pearson personalizes learning journeys with the Salesforce Platform.
Unified apps, data, and AI agents help support students through a lifetime of learning.
Customer Story
Lennar builds faster, smarter homebuying journeys with Agentforce.
AI agents handle after-hours conversations, schedule tours, and help sellers prioritize leads.
Deploying a System of Agency
Customer Story
From takeoff to smooth landing: How Engine deploys Agentforce with confidence.
Learn how smart topic design, rigorous replica testing, and close monitoring help them build high-performance autonomous agents.
Customer Story
Discover OpenTable’s secret sauce to building AI agents that people actually want to use.
Dig into the unexpected lessons and smart fixes that helped the restaurant technology company turn service chats into seamless support.
Customer Story
What Nexo learned from launching Agentforce on their digital wealth platform.
Learn how they built, tested, and tuned their AI agent to quickly and accurately answer complex FAQs.
Customer Story
Learn how reMarkable rolled out agent-first customer service and employee IT support in weeks — not months.
Explore the feedback loops, fast fixes, and data improvements that helped reMarkable launch Agentforce quickly.
Success from a System of Context
Customer Story
FedEx captures +2,000% ROI by turning data into action with Data 360.
Real-time data paired with AI helps FedEx reactivate dormant accounts and recover lost opportunities.
Customer Story
AI and unified data help UChicago Medicine scale care.
With Data 360 and Agentforce, the nonprofit hospital is improving care and expanding access.
Customer Story
Pacers Sports & Entertainment turns fan data into delight with Data 360.
Powered by unified data, their personalized outreach gives fans more unforgettable moments.
Customer Story
PepsiCo will deliver smarter engagement across their brands with Data 360.
Apps plus AI powered by unified data make distribution and support seamless.
Learnings & Advice for the Agentic Era
Customer Story
How UChicago Medicine made patient experience a strategic priority.
Andrew Chang shares how the UChicago School of Medicine made patient experience a strategic priority and got buy-in to do it.
Customer Story
How Accenture pilots Agentforce with a customer-zero mindset.
Q&A with Rajendra Prasad (RP), CTO and Group Chief Executive for Technology, and Sara Porter, Global Head of Sales Excellence, on how they’re leading the shift to an Agentic Enterprise.
Customer Story
How LIV Golf is using Agentforce and Data 360 to bring fans closer to every swing.
Why Nick Connor, SVP of Technology, chose Salesforce to connect data, AI, and fans – bringing richer stories, deeper context, and immersive experiences to viewers worldwide.
Customer Story
The hard yards of enterprise AI: What it really takes to make it work.
Bionic CTO James Lomas shares 7 lessons on escaping the AI experimentation trap, integrating with CRM, and focusing on narrow, operational outcomes.
See Agentforce in Action
Davos attendees save valuable time with Agentforce-powered support.
OpenTable dishes out faster restaurant and diner help with Agentforce.
Reddit drives revenue with Agentforce-powered advertiser support.
Telepass keeps Europe moving with Agentforce resolving 87% of FAQs.
reMarkable makes their mark with agent-first service and IT help.
Explore all our customer stories.
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Customer Story
Good360 routes disaster recovery donations 3x faster with Agentforce.
AI agents help them distribute more unused goods and lower their carbon footprint by up to 20%.
Customer Story
Engine provides personalized service to 1 million travelers with Agentforce.
Autonomous agents handle 30% of customer support cases and help staff find critical info fast.
Customer Story
Hero FinCorp trims loan approval time from 2 days to 30 minutes.
Agentforce reduces handoffs, eliminates backlogs, and improves customer experiences.
Customer Story
Globoplay boosts streaming subscriptions via WhatsApp with Agentforce.
AI agents answer FAQs, automate tasks, and turn service chats into upgrade opportunities.
Customer Story
RBC Wealth Management increases advisor selling capacity with Agentforce.
Unified data and AI agents power fast responses, personalized advice, and strong relationships.
Customer Story
Absa Group blazes new trails in agent-first banking with Agentforce.
AI-powered personalized support and instant answers help customers make confident decisions.
Customer Story
Northern Trains will make travel more accessible with Agentforce's help.
Agentforce will power 5,000 chats yearly with instant travel info and assist requests.
Customer Story
Agentforce helps Nexo redefine crypto support in a rapidly evolving industry.
Nexo taps into digital labor on the secure Salesforce Platform to expand and improve white-glove service.
Customer Story
Discover OpenTable’s secret sauce to building AI agents that people actually want to use.
Dig into the unexpected lessons and smart fixes that helped the restaurant technology company turn service chats into seamless support.
Customer Story
OpenTable dishes out faster restaurant and diner help with Agentforce.
Powered by Data 360, Agentforce handles thousands of inquiries a week with speed and accuracy.
Customer Story
Agentforce helps Davos attendees focus on impact, not logistics.
AI agents instantly answer 75% of inquiries, keeping change-makers effortlessly informed.
Customer Story
reMarkable makes their mark with agent-first service and IT help.
With Agentforce, reMarkable delivers 24/7 customer service and employee IT support in Slack.
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