Agentic Enterprise Customer Success
With Salesforce, the world’s best-loved companies elevate humans with AI – acting on trusted context to automate work, scale agency, and engage with customers and each other in a whole new way.
Agentic Enterprises in Action
Customer Story
LY Corporation unifies support across 100 services as an Agentic Enterprise.
Learn how LY Corporation turned hundreds of systems into a unified system of work that provides fast, agentic service by chat and email powered by Agentforce.
Customer Story
The Adecco Group accelerates hiring worldwide as an Agentic Enterprise.
Learn how the Adecco Group uses Data 360 and Agentforce to accelerate hiring, prescreen candidates, and deliver real-time insights for faster, smarter recruiting.
Customer Story
MIMIT Health connects the full care journey as an Agentic Enterprise
MIMIT Health uses Salesforce Agentic Enterprise Architecture to unify patient data, automate tasks, and coordinate care—driving 30% higher patient satisfaction.
Customer Story
MrBeast executes a $1M puzzle challenge with humans and agents together
Discover how Salesforce built a first-of-its-kind agentic puzzle hunt with MrBeast, supporting millions of players in a high-stakes interactive challenge.
Launching a System of Agency
Customer Story
Pandora makes every online shopper feel like a gem with Agentforce.
AI agents help customers find the perfect jewelry and get instant answers to their questions.
Customer Story
Pearson personalizes learning journeys with the Salesforce Platform.
Unified apps, data, and AI agents help support students through a lifetime of learning.
Customer Story
Lennar builds faster, smarter homebuying journeys with Agentforce.
AI agents handle after-hours conversations, schedule tours, and help sellers prioritize leads.
Customer Story
Agibank delivers frictionless service and growth with Agentforce.
AI agents instantly answer FAQ and qualify leads so reps can focus on high-impact interactions.
Success from a System of Context
Customer Story
FedEx captures +2,000% ROI by turning data into action with Data 360.
Real-time data paired with AI helps FedEx reactivate dormant accounts and recover lost opportunities.
Customer Story
AI and unified data help UChicago Medicine scale care.
With Data 360 and Agentforce, the nonprofit hospital is improving care and expanding access.
Customer Story
Pacers Sports & Entertainment turns fan data into delight with Data 360.
Powered by unified data, their personalized outreach gives fans more unforgettable moments.
Customer Story
PepsiCo will deliver smarter engagement across their brands with Data 360.
Apps plus AI powered by unified data make distribution and support seamless.
Learnings & Advice for the Agentic Era
Customer Story
How UChicago Medicine made patient experience a strategic priority.
Andrew Chang shares how the UChicago School of Medicine made patient experience a strategic priority and got buy-in to do it.
Customer Story
How Accenture pilots Agentforce with a customer-zero mindset.
Q&A with Rajendra Prasad (RP), CTO and Group Chief Executive for Technology, and Sara Porter, Global Head of Sales Excellence, on how they’re leading the shift to an Agentic Enterprise.
Customer Story
How LIV Golf is using Agentforce and Data 360 to bring fans closer to every swing.
Why Nick Connor, SVP of Technology, chose Salesforce to connect data, AI, and fans – bringing richer stories, deeper context, and immersive experiences to viewers worldwide.
Customer Story
The hard yards of enterprise AI: What it really takes to make it work.
Bionic CTO James Lomas shares 7 lessons on escaping the AI experimentation trap, integrating with CRM, and focusing on narrow, operational outcomes.
See Agentforce in Action
Davos attendees save valuable time with Agentforce-powered support.
OpenTable dishes out faster restaurant and diner help with Agentforce.
Reddit drives revenue with Agentforce-powered advertiser support.
Telepass keeps Europe moving with Agentforce resolving 87% of FAQs.
reMarkable makes their mark with agent-first service and IT help.
Explore all our customer stories.
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Customer Story
Sammons Financial Group to offer instant phone support with Agentforce Voice.
AI agents will autonomously resolve 20% of calls, lower hold times, and automate routine tasks.
Customer Story
Cary, NC Scales Development & Secures Data with Salesforce
Cary, NC protects citizen data and streamlines development with a scalable sandbox strategy, modernizing operations and delivering efficient services.
Customer Story
Lightedge Boosts Data Resiliency with Salesforce Backup & Recovery
Lightedge secures Salesforce data, boosts compliance, and reduces risk, allowing the team to focus on growth and client satisfaction.
Customer Story
Molson Coors Ensures Data Protection with Headless 360 platform
Molson Coors uses Salesforce Backup & Recover, Archive, and Data Mask & Seed to protect data, improve performance, and ensure global business continuity.
Customer Story
Dale Carnegie Enhances Data Protection with Salesforce Backup & Recover
Salesforce Backup & Recover helped Dale Carnegie cut recovery time, meet compliance needs, improve resilience, & quickly locate and restore data.
Customer Story
Agentforce helps Fujitsu handle 120% more inquiries with no extra staff.
Digital labor helps reps manage and prioritize their cases efficiently, even during demand surges.
Customer Story
Equinox gives clients a personal AI fitness concierge with Agentforce.
Autonomous agents tailor wellness recommendations for members and build pipeline 24/7.
Customer Story
Luminator speeds mass-transit service and repairs with Agentforce.
Autonomous troubleshooting and 24/7 customer support keep trains and buses rolling.
Customer Story
Boat Bike Tours delivers tailored itineraries at scale with Agentforce.
Always-on AI agents handle quotes and booking so staff can focus on personalized service.
Customer Story
SCA keeps streets clean and drivers safe with Agentforce.
Digital labor speeds dispatching and provides timely, hands-free assistance to drivers.
Customer Story
Amplifon tailors hearing care with Agentforce's smart scheduling.
Autonomous scheduling gives hearing care professionals more time for in-person customer care.
Customer Story
Agentforce helps Big Brothers Big Sisters of America change more lives.
Data-driven recommendations from AI agents make it easier to find the right mentor for each kid.
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