Challenge

• Gain complete visibility of an extensive partner network
• Replace time consuming and inaccurate manual reports
• Achieve tighter collaboration between Sales and Partners

Solution

• 28 sales and marketing users and 56 partners have access to the Sales Cloud
• Sales assets and customer records centralized in salesforce.com
• Partner portal allows easy exchange of sales information with the dealer network
• Custom built SMS module allows sales users to update records by text message

Results

• Half the development time of comparative CRM systems
• Monthly sales orders increased by more than 80% over the year
• Daily updating of records reduced from 2 hours to 15 minutes