Agentic Enterprise Customer Success
With Salesforce, the world’s best-loved companies elevate humans with AI – acting on trusted context to automate work, scale agency, and engage with customers and each other in a whole new way.
Agentic Enterprises in Action
Customer Story
LY Corporation unifies support across 100 services as an Agentic Enterprise.
Learn how LY Corporation turned hundreds of systems into a unified system of work that provides fast, agentic service by chat and email powered by Agentforce.
Customer Story
The Adecco Group accelerates hiring worldwide as an Agentic Enterprise.
Learn how the Adecco Group uses Data 360 and Agentforce to accelerate hiring, prescreen candidates, and deliver real-time insights for faster, smarter recruiting.
Customer Story
MIMIT Health connects the full care journey as an Agentic Enterprise
MIMIT Health uses Salesforce Agentic Enterprise Architecture to unify patient data, automate tasks, and coordinate care—driving 30% higher patient satisfaction.
Customer Story
MrBeast executes a $1M puzzle challenge with humans and agents together
Discover how Salesforce built a first-of-its-kind agentic puzzle hunt with MrBeast, supporting millions of players in a high-stakes interactive challenge.
Launching a System of Agency
Customer Story
Pandora makes every online shopper feel like a gem with Agentforce.
AI agents help customers find the perfect jewelry and get instant answers to their questions.
Customer Story
Pearson personalizes learning journeys with the Salesforce Platform.
Unified apps, data, and AI agents help support students through a lifetime of learning.
Customer Story
Lennar builds faster, smarter homebuying journeys with Agentforce.
AI agents handle after-hours conversations, schedule tours, and help sellers prioritize leads.
Customer Story
Agibank delivers frictionless service and growth with Agentforce.
AI agents instantly answer FAQ and qualify leads so reps can focus on high-impact interactions.
Success from a System of Context
Customer Story
FedEx captures +2,000% ROI by turning data into action with Data 360.
Real-time data paired with AI helps FedEx reactivate dormant accounts and recover lost opportunities.
Customer Story
AI and unified data help UChicago Medicine scale care.
With Data 360 and Agentforce, the nonprofit hospital is improving care and expanding access.
Customer Story
Pacers Sports & Entertainment turns fan data into delight with Data 360.
Powered by unified data, their personalized outreach gives fans more unforgettable moments.
Customer Story
PepsiCo will deliver smarter engagement across their brands with Data 360.
Apps plus AI powered by unified data make distribution and support seamless.
Learnings & Advice for the Agentic Era
Customer Story
How UChicago Medicine made patient experience a strategic priority.
Andrew Chang shares how the UChicago School of Medicine made patient experience a strategic priority and got buy-in to do it.
Customer Story
How Accenture pilots Agentforce with a customer-zero mindset.
Q&A with Rajendra Prasad (RP), CTO and Group Chief Executive for Technology, and Sara Porter, Global Head of Sales Excellence, on how they’re leading the shift to an Agentic Enterprise.
Customer Story
How LIV Golf is using Agentforce and Data 360 to bring fans closer to every swing.
Why Nick Connor, SVP of Technology, chose Salesforce to connect data, AI, and fans – bringing richer stories, deeper context, and immersive experiences to viewers worldwide.
Customer Story
The hard yards of enterprise AI: What it really takes to make it work.
Bionic CTO James Lomas shares 7 lessons on escaping the AI experimentation trap, integrating with CRM, and focusing on narrow, operational outcomes.
See Agentforce in Action
Davos attendees save valuable time with Agentforce-powered support.
OpenTable dishes out faster restaurant and diner help with Agentforce.
Reddit drives revenue with Agentforce-powered advertiser support.
Telepass keeps Europe moving with Agentforce resolving 87% of FAQs.
reMarkable makes their mark with agent-first service and IT help.
Explore all our customer stories.
Filter by
338
Results
No items found
Customer Story
Four Steps to Building a Self-Service B2B Online Storefront
See how Chambers Gasket built an online portal that frees up sales reps to pursue new business.
Customer Story
GE Renewable Energy creates a user-friendly B2B storefront.
Learn how GE Renewable Energy deployed a digital commerce portal in just 10 weeks.
Customer Story
Ads That Wow: How NBCUniversal Helps Advertisers Keep Fans Interested
See how NBCUniversal is centralizing advertiser and consumer experiences ahead of the LA28 Olympics.
Customer Story
How IBM´s collaborative communities build a more vibrant work culture.
Learn how IBM collaborates to build deeper employee, partner, and customer connections.
Customer Story
See how ENGIE is using data to help its customers use less carbon.
Learn how unlocking a shared view of customers helps deliver tailored customer experiences.
Customer Story
Sonos creates connected customer experiences to amplify relationships.
Learn how Sonos adapted to customer needs during the pandemic with one integrated platform.
Customer Story
How PayPal unifies teams and systems for better customer experiences.
Discover how PayPal improves customer and employee experiences by unifying sales and service.
Customer Story
How Fike took its revolutionary sales and service digital.
Learn how to connect your data in a single platform for better, faster sales and service.
Customer Story
How CarMax is disrupting automotive retail for a second time.
Read How CarMax is disrupting automotive retail for a second time.
Customer Story
Customer Story: TentCraft
Find out how VIZIO was able to maintain quality and consistent service from remote environments.
Customer Story
Customer Stories – Salesforce Resource Center
Check out our customer stories from Trailblazers who are transforming their businesses, changing the world, and shaping the future with Salesforce.
Customer Story
How e.l.f. Cosmetics makes every customer journey beautiful.
Learn how to map and build personalized journeys that create special moments for customers.
Ready to take the next step?
Watch a demo.
See how Salesforce can help your business succeed today.
Talk to an expert.
Tell us a bit more so the right person can reach out faster.
Stay up to date.
Get the latest research, industry insights, and product news delivered straight to your inbox.
