Agentic Enterprise Customer Success
With Salesforce, the world’s best-loved companies elevate humans with AI – acting on trusted context to automate work, scale agency, and engage with customers and each other in a whole new way.
Agentic Enterprises in Action
Customer Story
LY Corporation unifies support across 100 services as an Agentic Enterprise.
Learn how LY Corporation turned hundreds of systems into a unified system of work that provides fast, agentic service by chat and email powered by Agentforce.
Customer Story
The Adecco Group accelerates hiring worldwide as an Agentic Enterprise.
Learn how the Adecco Group uses Data 360 and Agentforce to accelerate hiring, prescreen candidates, and deliver real-time insights for faster, smarter recruiting.
Customer Story
MIMIT Health connects the full care journey as an Agentic Enterprise
MIMIT Health uses Salesforce Agentic Enterprise Architecture to unify patient data, automate tasks, and coordinate care—driving 30% higher patient satisfaction.
Customer Story
MrBeast executes a $1M puzzle challenge with humans and agents together
Discover how Salesforce built a first-of-its-kind agentic puzzle hunt with MrBeast, supporting millions of players in a high-stakes interactive challenge.
Launching a System of Agency
Customer Story
Pandora makes every online shopper feel like a gem with Agentforce.
AI agents help customers find the perfect jewelry and get instant answers to their questions.
Customer Story
Pearson personalizes learning journeys with the Salesforce Platform.
Unified apps, data, and AI agents help support students through a lifetime of learning.
Customer Story
Lennar builds faster, smarter homebuying journeys with Agentforce.
AI agents handle after-hours conversations, schedule tours, and help sellers prioritize leads.
Customer Story
Agibank delivers frictionless service and growth with Agentforce.
AI agents instantly answer FAQ and qualify leads so reps can focus on high-impact interactions.
Success from a System of Context
Customer Story
FedEx captures +2,000% ROI by turning data into action with Data 360.
Real-time data paired with AI helps FedEx reactivate dormant accounts and recover lost opportunities.
Customer Story
AI and unified data help UChicago Medicine scale care.
With Data 360 and Agentforce, the nonprofit hospital is improving care and expanding access.
Customer Story
Pacers Sports & Entertainment turns fan data into delight with Data 360.
Powered by unified data, their personalized outreach gives fans more unforgettable moments.
Customer Story
PepsiCo will deliver smarter engagement across their brands with Data 360.
Apps plus AI powered by unified data make distribution and support seamless.
Learnings & Advice for the Agentic Era
Customer Story
How UChicago Medicine made patient experience a strategic priority.
Andrew Chang shares how the UChicago School of Medicine made patient experience a strategic priority and got buy-in to do it.
Customer Story
How Accenture pilots Agentforce with a customer-zero mindset.
Q&A with Rajendra Prasad (RP), CTO and Group Chief Executive for Technology, and Sara Porter, Global Head of Sales Excellence, on how they’re leading the shift to an Agentic Enterprise.
Customer Story
How LIV Golf is using Agentforce and Data 360 to bring fans closer to every swing.
Why Nick Connor, SVP of Technology, chose Salesforce to connect data, AI, and fans – bringing richer stories, deeper context, and immersive experiences to viewers worldwide.
Customer Story
The hard yards of enterprise AI: What it really takes to make it work.
Bionic CTO James Lomas shares 7 lessons on escaping the AI experimentation trap, integrating with CRM, and focusing on narrow, operational outcomes.
See Agentforce in Action
Davos attendees save valuable time with Agentforce-powered support.
OpenTable dishes out faster restaurant and diner help with Agentforce.
Reddit drives revenue with Agentforce-powered advertiser support.
Telepass keeps Europe moving with Agentforce resolving 87% of FAQs.
reMarkable makes their mark with agent-first service and IT help.
Explore all our customer stories.
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Customer Story
From higher win rates to faster service, Trustpilot’s Agentic Enterprise delivers org-wide impact
See how Trustpilot became an Agentic Enterprise with Salesforce, boosting win rates by 36%, reducing support backlog by 99%, and accelerating growth.
Customer Story
Trustpilot boosts conversions and sharpens targeting with Customer 360
With customer data, engagement signals, and account history in one architecture, teams can prioritize the right prospects and personalize outreach at scale.
Customer Story
Trustpilot brings people, apps, and partners together in Slack
Trustpilot uses Slack as their digital headquarters, connecting people, apps, and partners to boost productivity, collaboration, and business results.
Customer Story
Trustpilot reduces their service backlog by 99% with Agentforce
Discover how Trustpilot uses Agentforce and Data 360 to automate support, deflect cases, and deliver faster customer resolutions.
Customer Story
Uber lifts email conversion rates by 60% and delivers 83% faster ad sales as an Agentic Enterprise
Uber uses Salesforce Agentforce to boost onboarding conversions 3X and process RFPs 83% faster, turning leads and proposals into revenue more efficiently.
Customer Story
Uber’s ad sellers will be 83% faster with agentic RFP intake and processing
See how Uber speeds ad sales with Agentforce, turning 20-page RFPs into opportunities in minutes and cutting processing time by 83%.
Customer Story
Uber lifts their lead conversion rate by 60% with agentic outreach
Learn how Uber boosts Uber for Business conversions 3X with Agentforce, using an AI agent to engage near 100% of leads, answer questions, and autonomously follow up.
Customer Story
Equinox brings concierge-level service into their app with Agentforce
See how Equinox deployed production-ready Agentforce agents in seven weeks — boosting response times from 48 hours to 17 seconds with Salesforce Professional Services.
Customer Story
Equinox engages high-intent leads 24/7 with Agentforce
See how Equinox uses Agentforce to power Quin, an AI SDR agent that engages digital leads 24/7 and books club tours automatically.
Customer Story
Equinox brings concierge-level service into their app with Agentforce
Equinox uses Agentforce to deliver concierge-style support in the Equinox+ app, helping members get answers faster through natural conversation.
Customer Story
First American reimagines title sales with Agentforce
Agentforce helps First American sales teams consume complex data, reduce manual CRM work, and spend more time building client relationships.
Customer Story
How SaaStr scaled a three-person team as an Agentic Enterprise
See how SaaStr became an Agentic Enterprise — closing $2.7 million with Agentforce, deploying a voice-powered event concierge, and unifying 20+ AI agents on one platform.
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