Agentic Enterprise Customer Success
With Salesforce, the world’s best-loved companies elevate humans with AI – acting on trusted context to automate work, scale agency, and engage with customers and each other in a whole new way.
Agentic Enterprises in Action
Customer Story
LY Corporation unifies support across 100 services as an Agentic Enterprise.
Learn how LY Corporation turned hundreds of systems into a unified system of work that provides fast, agentic service by chat and email powered by Agentforce.
Customer Story
The Adecco Group accelerates hiring worldwide as an Agentic Enterprise.
Learn how the Adecco Group uses Data 360 and Agentforce to accelerate hiring, prescreen candidates, and deliver real-time insights for faster, smarter recruiting.
Customer Story
MIMIT Health connects the full care journey as an Agentic Enterprise
MIMIT Health uses Salesforce Agentic Enterprise Architecture to unify patient data, automate tasks, and coordinate care—driving 30% higher patient satisfaction.
Customer Story
MrBeast executes a $1M puzzle challenge with humans and agents together
Discover how Salesforce built a first-of-its-kind agentic puzzle hunt with MrBeast, supporting millions of players in a high-stakes interactive challenge.
Launching a System of Agency
Customer Story
Pandora makes every online shopper feel like a gem with Agentforce.
AI agents help customers find the perfect jewelry and get instant answers to their questions.
Customer Story
Pearson personalizes learning journeys with the Salesforce Platform.
Unified apps, data, and AI agents help support students through a lifetime of learning.
Customer Story
Lennar builds faster, smarter homebuying journeys with Agentforce.
AI agents handle after-hours conversations, schedule tours, and help sellers prioritize leads.
Customer Story
Agibank delivers frictionless service and growth with Agentforce.
AI agents instantly answer FAQ and qualify leads so reps can focus on high-impact interactions.
Success from a System of Context
Customer Story
FedEx captures +2,000% ROI by turning data into action with Data 360.
Real-time data paired with AI helps FedEx reactivate dormant accounts and recover lost opportunities.
Customer Story
AI and unified data help UChicago Medicine scale care.
With Data 360 and Agentforce, the nonprofit hospital is improving care and expanding access.
Customer Story
Pacers Sports & Entertainment turns fan data into delight with Data 360.
Powered by unified data, their personalized outreach gives fans more unforgettable moments.
Customer Story
PepsiCo will deliver smarter engagement across their brands with Data 360.
Apps plus AI powered by unified data make distribution and support seamless.
Learnings & Advice for the Agentic Era
Customer Story
How UChicago Medicine made patient experience a strategic priority.
Andrew Chang shares how the UChicago School of Medicine made patient experience a strategic priority and got buy-in to do it.
Customer Story
How Accenture pilots Agentforce with a customer-zero mindset.
Q&A with Rajendra Prasad (RP), CTO and Group Chief Executive for Technology, and Sara Porter, Global Head of Sales Excellence, on how they’re leading the shift to an Agentic Enterprise.
Customer Story
How LIV Golf is using Agentforce and Data 360 to bring fans closer to every swing.
Why Nick Connor, SVP of Technology, chose Salesforce to connect data, AI, and fans – bringing richer stories, deeper context, and immersive experiences to viewers worldwide.
Customer Story
The hard yards of enterprise AI: What it really takes to make it work.
Bionic CTO James Lomas shares 7 lessons on escaping the AI experimentation trap, integrating with CRM, and focusing on narrow, operational outcomes.
See Agentforce in Action
Davos attendees save valuable time with Agentforce-powered support.
OpenTable dishes out faster restaurant and diner help with Agentforce.
Reddit drives revenue with Agentforce-powered advertiser support.
Telepass keeps Europe moving with Agentforce resolving 87% of FAQs.
reMarkable makes their mark with agent-first service and IT help.
Explore all our customer stories.
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Customer Story
SharkNinja delights from setup to first use with agentic unboxing support
Agentforce delivers interactive instructions and answers questions to help customers assemble, enjoy, and find new ways to use their appliances with confidence.
Customer Story
How SharkNinja turned fragmented data into ecommerce momentum
Agentforce Commerce unifies two $3 billion brands on one platform for better personalization, real-time insights, and seamless online shopping.
Customer Story
SharkNinja’s agentic service offers instant answers and shopping guidance
Agentforce supports customers before and after each purchase, helping them find new products, compare their options, and manage orders and warranties.
Customer Story
SharkNinja delivers always-on support, easy setup, and more items per cart as an Agentic Enterprise
Learn how SharkNinja powers personalized shopping and on-demand support experiences across global markets with Agentforce and Data 360.
Customer Story
Artera boosts cash velocity by 53% with connected health billing.
Agentforce Health scales billing faster at a predictable cost with unified patient data.
Customer Story
How Hamptons Property Services Scaled Operations
Discover how Hamptons Property Services ditched spreadsheets, saved hundreds of back-office hours, and unlocked 163% revenue growth using Salesforce.
Customer Story
Like a King Events: Double Locations, Zero Friction with Salesforce
Learn how Like a King Events uses Salesforce and Agentforce to unify client details, double venues, save admin time, and deliver 24/7 customer support for events.
Customer Story
Engine resolves 50% of chat requests with agentic service
From cancellations to group bookings, Agentforce takes action instantly and routes complex cases with full context.
Customer Story
Engine employees get more done with agentic support in every workflow
Slackbot gives every employee a personal AI agent while Agentforce takes skill-specific actions, saving time and driving productivity.
Customer Story
Engine accelerates AI agent development on the Agentforce 360 Platform
Agentforce combines developer tools like Builder, Apex, and Vibes so teams can design, test, and deploy in one system — cutting delivery from months to days.
Customer Story
From startup to Agentic Enterprise: How Engine scales with AI
As an Agentic Enterprise, Engine uses Agentforce to support employees and customers 24/7. AI agents resolve 50% of support inquiries Slackbot saves 30 min/day.
Customer Story
1Password Enables Sales Teams to Focus and Perform with Momentum from Salesforce
Discover how 1Password uses Momentum from Salesforce to automate manual workflows, cut administrative friction, and give sales teams more time to sell.
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