Telstra counters disruption with bold transformation.
Salesforce helps Telstra put customers first
Partner engagement drives customer success
Telstra's extensive partner network is pivotal to providing customers with market-leading solutions and is essential to the company’s growth. That’s why the company has completely revamped the partner experience using Salesforce Partner Community Cloud. It provides partners with access to the same customer insights and capabilities as Telstra’s account teams and allows them to collaborate in real-time. Together, they can work smarter and more efficiently to deliver better customer outcomes.
“Working with Salesforce and digitising our business has enabled us to work seamlessly with our partners and customers, and accelerate our pace of change. It’s made it easy for all of us to move along the journey of creating business success,” said Pillay.
The transformation has touched all aspects of partner engagement, from on-boarding through to opportunity management and ordering. One of the biggest benefits will be streamlined quoting and contracting which will bring cycle times down from weeks to minutes.