Equip product, commercial, and service teams with trusted data and governed AI wherever they work. Transform processes from inventory planning to contract compliance to increase efficiency, protect revenue, and improve outcomes.
Empower every rep with enterprise connected data, AI-driven insights, and mobile tools to elevate field execution across hospitals, provider organizations, and clinical settings. Give reps a single destination to access everything they need - from customer and procedure history to product, inventory, and support data, all with contextual guidance online or offline.
Integrate ERP, CRM, and device data for a 360° view of each account, territory, and asset.
Use AI to recommend routes, visit sequencing, selling priorities, and in-moment talking points tailored to each clinical setting, role, and conversation type.
Let your reps document visits, capture case details, access content, and complete follow-ups — even offline — so more time is spent in front of customers and less on admin tasks.
Maximize service rep productivity and improve customer experiences with process automations that transform service operations into a revenue and growth engine.
With one integrated platform you can see all inventory, fulfillment, logistics, post purchase, and customer data in one place, providing both accurate and timely information.
Decrease time spent on manual processes such as answering “where is my order”, and give reps and operational staff time back to focus on high value activities. Agents can recommend options and actions such as next best products to buy or cross-sell and upsell opportunities, boosting both productivity and profitability.
Enable self-service on customers' preferred channels to provide frictionless and personalized interactions across all touch points of the customer journey, increasing trust & overall satisfaction.
Lower inventory costs and increase efficiencies with greater visibility and real-time intelligence.
Get a holistic view of inventory with real-time updates for proactive management of consigned, purchased, and trunk stock.
Automate inventory workflows to minimize manual errors and create an improved seller experience.
Optimize surgical visits and preventive maintenance with intelligent routing and notifications. Ensure patients receive the care they need.
Reduce revenue leakage and manual reconciliation by connecting GPO and consumption-based agreement terms with pricing, product, and usage data. Validate pricing, manage rebates, protect margins, and strengthen provider trust.
Connect GPO terms, pricing rules, and usage data to streamline rebate calculations and pricing-tier validation while maintaining trusted contract context.
Use AI to flag pricing discrepancies, SKU utilization changes, and volume shortfalls, then initiate governed corrective workflows before revenue is lost.
Give commercial, finance, contracting, and account teams a connected view of agreement terms, SKU utilization, pricing, rebates, and performance to inform negotiations, pricing decisions, and provide transparent billing.
Scale patient-centric experiences across your organization, reduce drug costs, and improve sales transparency.
Reimagined commercial engagement on an agent-first, future-proof, unified platform with industry expertise.
Empower teams to engage customers at every touchpoint, with relevant health insights and contextual data in the flow of work.
Integrate data from any system and automate complex tasks to deliver connected customer experiences, faster.
Boost productivity with limitless assistive AI, purpose-built for Life Sciences Cloud.
Help your entire team find important answers and start making data-driven decisions.
Create customizable, predictive, and generative AI experiences to fit all your business needs safely.
Simplify everything from setting up your digital storefront to driving sales on any customer touchpoint.
Connect your entire organization on a single platform that makes sharing vital information easier, faster, and more direct.
Build guided, hyper personalized digital experiences with low code.
Try Life Sciences Cloud free for 30 days. No credit card. No installations.
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Life Sciences Cloud is the trusted, connected platform that ties all stakeholders together across the medical product and commercial lifecycle. With a 360-degree view of business and stakeholders, MedTech organizations can optimize performance and lower costs. Learn more
Life Sciences Cloud’s out-of-the-box AI-powered capabilities makes it easy for medical device, equipment, and supply companies to engage patients and offer support services. They can also manage all their stakeholders across manufacturing, supply chains, CROs, HCPs, and other partners from a single platform.
Look for a solution architected for flexibility with all the purpose-built tools you need to deliver innovation quickly. Consider the total cost of ownership of any medical device solution including the ability to integrate with other digital and third-party solutions, uptime, advanced features, ongoing support, and implementation.
Life Sciences Cloud for Customer Engagement is a ready-to-use agent-first customer experience with a mobile experience built for contextual insights and actions. Watch the playlist to learn how you can streamline operations and boost customer engagement with Agentforce Life Sciences.
Here’s how Life Sciences Cloud helps you enhance your commercial interactions:
Check out our Release Notes and Help page for detailed instructions on setup.
Yes, Life Sciences Cloud — including Customer Engagement — is purpose-built for not only pharma but also medical technology organizations including diagnostics, capital equipment, consumables & implants, and wearables.
