"By 2015, organizations that have not embraced the concept of the customer engagement center will lose customers to competitors that have.
—2013 Gartner Magic Quadrant for CRM Customer Engagement Centers, Michael Maoz, May 13, 2012
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*Source: Salesforce.com Customer Relationship Survey conducted March 2013, by an independent third-party, Confirmit Inc., on 5,200+ customers randomly selected. Response sizes per question vary.
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