Service Cloud

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Gartner Magic Quadrant Customer Service 2013
Salesforce.com Positioned as a Leader in the 2013 Gartner Magic Quadrant for CRM Customer Engagement Centers

"By 2015, organizations that have not embraced the concept of the customer engagement center will lose customers to competitors that have.

—2013 Gartner Magic Quadrant for CRM Customer Engagement Centers, Michael Maoz, May 13, 2012

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Find out why more than 100,000 customers worldwide replay on Salesforce CRM applications to transform their businesses into Customer Engagement Centers. Service Cloud helps you create happy customer experiences. Keep your customers loyal with Service Cloud and watch your business grow by these numbers now:

  • 40% increase in agent productivity*
  • 37% increase in customer satisfaction*
  • 37% increase in first contact resolution*
  • 34% increase in customer retention*

*Source: Salesforce.com Customer Relationship Survey conducted March 2013, by an independent third-party, Confirmit Inc., on 5,200+ customers randomly selected. Response sizes per question vary.

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This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Salesforce.com.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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