Maximise asset uptime and revenue by bringing customer and asset data together on one unified platform. Shift to proactive and predictive service with real-time insights from connected assets and powerful AI capabilities.
Maximise asset revenue and reduce costs at every stage of the asset service lifecycle. Bring asset and customer data together on one unified platform. Drive proactive service and maintenance with Agentforce.
Integrate asset data from any source with prebuilt connectors to drive calculated insights. Monitor and act on comprehensive telemetry data in real-time.
Prevent asset downtime by using AI to proactively identify issues, schedule service appointments, summarise asset telemetry information and send email summaries with estimates. Reduce navigation time and automate tasks to enhance proactive maintenance efficiency.
Trigger actions remotely in response to asset failures or error codes, such as rebooting or upgrading firmware.
Enable service reps to perform remote actions on a vehicle or asset such as locking/unlocking or adjusting temperature controls.
Oversee and automate programmes in the complete asset lifecycle including warranty definition and claims management.
Simplify the entire work order management process to create, assign, execute and debrief work orders. Empower your team to stay agile, improve customer satisfaction and drive growth by eliminating manual paperwork and digitising the entire work order lifecycle.
Quickly generate accurate work order quotes for products and services and add labour or installation charges through an easy-to-use guided flow, aligned with entitlements and warranties for pricing accuracy.
Automatically manage work orders, service appointment creation and email creation in one screen. Out-of-the-box AI agents can create a product service campaign record, generate new work orders for those products, manage product recalls and even conduct automatic outreach to customers.
Make faster, smarter decisions to improve field service operations with the right information at your fingertips. Integrate asset data from any system with zero copy with Data Cloud. Use pre-built analytics dashboards to monitor asset performance, analyse trends and gain visibility into KPIs such as asset availability, asset health score and much more.
Shift from reactive to proactive service by predicting upcoming service needs for an asset with AI and Data Cloud. Identify common issues based on current asset data and service history of similar assets and predict the time of (and reason for) an asset failure. Ensure asset uptime, increase customer satisfaction and drive higher service margins by addressing potential issues in advance.
Integrate real-time data from any source through Salesforce Data Cloud to calculate an asset’s overall health and performance based on factors such as age, usage, telemetry and repair history. Define criteria to trigger a workflow when an asset is in need of attention. Enable technicians to access Asset Health Score through the Field Service mobile app to quickly understand key details of their work order.
Free up your operations managers to deal with other tasks by streamlining the process of scheduling maintenance appointments. Agentforce autonomously contacts the customer so that they can co-ordinate the appointment and make sure assets are scheduled for maintenance on time.
Accelerate service delivery, enhance customer satisfaction and boost overall efficiency by giving your mobile workers vital customer data, asset history and service records prior to each job. With summarised insights that include equipment maintenance and past customer interactions, Pre-work Briefs help mobile workers prioritise onsite tasks and grasp the broader context for meeting contract terms.
Enable mobile technicians to diagnose and triage on site with an intuitive, interactive asset hierarchy on mobile. Give techs a view of the various service contracts, maintenance plans, entitlements and warranties that are associated with any asset to prevent loss of revenue.
Say goodbye to time-consuming and error-prone service reports at the end of each job. Our intelligent summary generation feature ensures accurate and comprehensive reports while also reducing visit duration. Boost customer satisfaction significantly with Service Reports enriched with real-time customer and asset data, updates from mobile workers and job images.
Ensure that the right part is available for the right job at the right time. Service reps can use natural language to search for parts across locations or vehicles with the help of an AI agent. Agents can take actions such as creating product requests, return orders or viewing all open product requests on a given part.
Get an accurate picture of your inventory by bringing in data from your ERP with Data Cloud. Compare your physical and system stocks and maintain reliable inventory records with inventory counts. Plan cycle counts and create ad hoc counts for products and parts across inventory locations.
Track time time effortlessly in a mobile experience with Agentforce and automation, quickly review and approve time with compliance flags for supervisors and optimise labour costs through a unified data model built for seamless integrations.
Manufacturers can monetise assets and prevent revenue leakage with proactive service. Track alerts, timelines, milestones, warranties, cases, work orders, claims and activities throughout the asset lifecycle.
Transform the end-to-end vehicle or fleet maintenance process. Leverage agentic skills to proactively identify issues, schedule service appointments and send email summaries with estimates.
Boost network performance and guarantee uptime by using connected asset insights to monitor asset health, predict failures, automate work orders and manage service contracts across the full asset lifecycle.
Manage critical assets for emergency services, testing and inspections and short- medium- and long-cycle work.
Get a holistic view of assets so you can respond immediately to critical maintenance needs. Lower inventory costs and increase efficiencies with greater visibility and real-time intelligence.
Streamline operations, boost profits and increase happiness for your field team and customers.
Access guided workflows, knowledge, insights and data on the go — on and off-line.
Improve first-time fix rates with real-time remote service and access to expert assistance.
Provide differentiated customer and distributor service more efficiently and gain valuable insights through contextualised data, AI and analytics across your entire value chain.
Start by selecting your Field Service or Industry Cloud edition. Some editions already include these capabilities right out of the box. For the others, you can easily add these products.
This page is provided for informational purposes only and is subject to change. Contact a sales representative for detailed pricing information.
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